[Resolved] LG Electronics

[Resolved] LG Electronics — Microwave

V vigu282 Feb 12, 2024 Mar 22, 2024 This thread was updated on Mar 22, 2024

I have bought a Microwave (LG MJ2886BWUM CC 28L) from Reliance Digital Najafgarh on 17.01.2024 and it was delivered on 18.01.2024. On 20.01.2024 we started to use it, it was running fine for 2-3 minutes but after it extreme steam started out from door upside & lower side, complete table was wet. Like this we have tried it 2-3 times, steam was continued from front door & whole table was also getting wet by converting the steam in water. I have complained to Reliance digital & LG for same. After 2 visits technician also accepted that product delivered is defected, but they can't accept it in written or with seniors. Technicians also made the reel/video of microwave while at was giving extreme steam while operating. Even one of them also informed us that it may blast due to steam is not coming out properly from the ventilation. After so many calls at Reliance digital is not responding, please arrange to replace the product as soon as possible as already we are suffering since more than 20 days. +1 videos Was this information helpful? No (0) Yes (0)
Apr 25, 2024 Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint. Feb 19, 2024 Updated by vigu282 Complain no. RNP[protected], More than a month is passed but Microwave is still defected from end of technical team. technical team when visited said it'e defected but not accepting/admitted with LG. No one in LG is ready to listen. Verified Support Mar 22, 2024 LG Electronics Customer Care's response Dear customer, Thank you for expressing your concerns. We genuinely understand your frustration and apologize for any inconvenience this may have caused. It's important to note that due to platform limitations and privacy security measures, we are unable to engage in direct messages on this platform. However, we encourage you to connect with us on Twitter or Facebook for faster and more efficient support. Alternatively, you can also reach us on Instagram. Your satisfaction is paramount to us, and we are dedicated to resolving any issues you may encounter. Thank you for your patience and understanding. Please feel free to contact us on the platform that best suits your needs.
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vigu282

Feb 19, 2024

I have bought a Microwave (LG MJ2886BWUM CC 28L) from Reliance Digital Najafgarh on 17.01.2024 and it was delivered on 18.01.2024. On 20.01.2024 we started to use it, it was running fine for 2-3 minutes but after it extreme steam started out from door upside & lower side, complete table was wet. Like this we have tried it 2-3 times, steam was continued from front door & whole table was also getting wet by converting the steam in water.
I have complained to Reliance digital & LG for same. After 2 visits technician also accepted that product delivered is defected, but they can't accept it in written or with seniors.
Technicians also made the reel/video of microwave while at was giving extreme steam while operating. Even one of them also informed us that it may blast due to steam is not coming out properly from the ventilation.
After so many calls at Reliance digital is not responding, please arrange to replace the product as soon as possible as already we are suffering since more than one month. I have discussed the issue with Mr. Nitin Rajoria of LG but after giving around 10 calls he picked the phone & denied to resolve the issue.