Libra Bus Service — Refund not received

I have booked libra bus on 7 May scheduled at 2.45 p.m from Amritsar to Chandigarh through red bus app. But on that day bus was not boarded to chandigarh as operator told that due to lockdown bus will not board to Chandigarh. He told me to cancel booking from my end but when I got for cancellation app shown me some penalty to be charged. Then again I called to the number from where I received call and told about cancellation charges. He told me that he will cancel from his end and no charges will deduct. But neither booking cancelled nor my money refunded. On that day I arrived boarding point town hall gate at 2.30 p.m. there was no libra bus on point. Kindly do needful and arrange refund as soon as possible.
Number from where call received [protected], [protected]