LIC Housing Finance — Cheated with my home finance, charging interest rate like personal finance and lot more hidden charges

Address:

Bangalore, Karnataka

Sir,
I took home finance 3 years back from LIC HOUSING FINANCE from Bangalore JP NAGAR OFFICE. I asked their employee Vinod Radhakrishnan to give me floating rate of interest, but while the finance is sanctioned he issued me fixed rate of interest for 3 years and then floating and promised me that he will convert my finance from fixed to floating immediately. But days goes on and he did not convert, so i had to wait for 3 years and now when it automatically came to floating rate, they have increased my rate of interest from 10.7% to 11.75% without information also. First of all i want to say is it a personal finance ?. i took home finance and current market rate for floating finace is ~9.75, so how they are charging 11.75%. Is it a institution ? . I have been cheated like anything from LIC employee Vinod and LIC itself.

My wife is very angry with this and she said we will go to court for resolving this and by that time we will not pay any EMI. We can not pay home finance interest like personal finace. We need proper resolution of this issue.