LIC Housing Finance — No response !!

I had taken LIC Home loan. But I never such bad service and worst response from LIC HFL. If government company itself doing this way whom we can go and report. 1 no. of chaque had been issued on last March'15 in the name of Flat promoter/ builder.That time i was requested to nearby LICHFL branch manager(Malda) Mr.Chandan Misra to cancel the said chaque and re-issue the same in the name of main. He was assured me to do the same. But sorry to say the cheque yet not been provider in the name of builder/me. Miracle!The called amt. @1Lis showing in disbursement fig. There is no Email confirmation system of any transaction & no browsing facility on their website log in system for complain.