Lido Learning (Quality Tutorials Private Limited) — Non refund of amount even after discontinuation of services

Dear Sir,

I had enrolled my son "Sahil Nanda" with Lido Learning and paid total amount in advance for 12 months for one subject. With their initial email, there was cancellation policy with refund, if we discontinue. As my son and we did not find the learning to be very useful and we have conveyed to discontinue the classes from immediate effect on 3rd September 2021. It has been 1 month now and we are yet to get our refund as against 15 days no question asked money back policy as per the information provided by the Site and Lido executives during enrollment.

After my notification to discontinue the classed, for few days, no one from Institute was picking up my call and getting only one reply from CUSTOMER Care that some one will come back to us or matter is been escalated. I got phone no. of one of the Finance Team Heads Mr. Sivaji of Lido Learning (Mr. Rishabh Arora). I have requested him to intervene as per the recommendation of the counsellor (Mr. Rahul Vaid, a really nice person trying to help us), and he assured me that he would look into the matter. Still no one came back to me and even no refund process is initiated by them.

I have serious complain for Lido Learning and cautioning all the parents to make sure to pay only after you have positive experience with their online classes. My personal experience is not that good. These people will call you multiple times at the time of enrolment and arrange demo classes with good tutors. After enrolling and making payment, you will be of no use for them. Except for Mr. Rahul, none of them have picked up my calls or responded my calls, which is very unprofessional approach of Lido Learning.

The most annoying part is that the ### chatbot communication is dumb. Every day, some Tom, Dick or Harry would take up the communication after the bogus chatbot hands over the communication to the executive. When asking for refund, they would start enquiring about the reason of our discontinuation. I am just fed up answering them and finally heading nowhere. They are very prompt while taking money. But refund is a very difficult Task for them.

I hope, this complain will be an eye opener for the entire LIDO team including the founder Mr. Sahil Seth. Please understand the problems of parents like us and initiate the refund for me along with all the frustrated parents waiting for the same. If things are not resolved, I would have no option but to approach Consumer Court.

Thanks & Regards,
B NANDA