Life Insurance Corporation of India [LIC] — Not issuing loan and bad behavior of employees

Today, I visited LIC Office Rajam Branch (Srikakulam District) Andhra Pradesh state. I visited along with my father to take loan. My father is an LIC policy holder for 9 years now. The employee who issues loan didn't turn up for more than 30 minutes because he was in meeting with Branch Manager. My question is who conducts meeting during office hours when there are more than 10 customers waiting for the employee. and when asked about the employee, the employees gave a harsh reply and shown rude behavior. After that employee declined to give loan because agent signature was needed. My father's agent is in Hyderabad branch and we tried to take loan in Rajam office. How can we get his signature? Totally wasted our time bigtime. Total inconvenience.