[Resolved] Lifecell International — Cheating with referral amount paid to their customer | |||
Hi, Lifecell people from PCMCM area are really pathetic and it increases as per their seniority. Lifecell cutomer care told me that if we refer any of our friend they will give 2500 Rs as referral bonus. We referred one of friends but whenever i call her either she is not responding or saying that she will update me in 2-3 days, it is going since one month and today I receieved a mail that they had deposited 1000 to my account. This is definitely a cheat to their customer and instead of 2500 referral amount they are just paying 1000 to your customer. Please don't take your customer for granted and I am going to consumer forum to complaint this with below details Referee CRM :[protected] Referee Client Name : Preeti Nitin Kumar Jain Referred CRM :[protected] Referred Client Name : Vicky Rahangdale Account Holder Name :Nitin Kr. Jain Mobile- [protected] I don't want their money but at least they should inform about that. Was this information helpful? | |||
Jun 7, 2017 Complaint marked as Resolved Verified Support Dec 29, 2015 Lifecell International Customer Care's response Dear Nakul, We are in receipt of the complaint posted on Consumer Complaints website.In mean while if you would like to reach us, please contact us on our toll free#[protected] or write to us on [protected]@lifecell.in Regards Customer Service Team LifeCell International pvt Ltd | |||
3 Comments | |||
Comments
I know this is a cheating as I don't have much to proof the miscommunication done from your end I can't do anything but for sure..I don't feel justified as you showed more trust in your call center colleagues than your customer for this case. As I don't have nothing in documentation and from your communication was always done over the phone, I know I would never get the answer I am looking for but for sure I would never recommend any of my friends going forward to LIFECELL.
Dear Nakul,
Sorry for the inconvenience caused with regards to the referral policy. Going forward we will ensure that our policy are more clearly explained to customers in order to avoid the inconvenience.
Regards
Customer Service Team
LifeCell International pvt Ltd
Sorry for the inconvenience caused with regards to the referral policy. Going forward we will ensure that our policy are more clearly explained to customers in order to avoid the inconvenience.
Regards
Customer Service Team
LifeCell International pvt Ltd
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+91 44 4293 5353
16, Vijayaraghava Road, 1st Lane, T. Nagar, Chennai, Tamil Nadu, India - 600017
Kindly be informed that as explained the referral amount was processed as per the policy based applicable at that time.
Thank you for your understanding.
Regards
Customer Service Team
LifeCell International pvt Ltd