Lifecell International Customer Care
Lifecell International Pvt.Ltd.
Customer satisfaction rating: 15%
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COMPLAINTS

Lifecell International Customer Care

Lifecell International Pvt.Ltd.

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Address
16, Vijayaraghava Road, 1st Lane, T. Nagar
Chennai
Chennai District
Tamil Nadu
India - 600017

Customer Care Phone Numbers and Contacts

Phone:

Customer satisfaction rating
15%
Complaints
43
Responses
19
Resolved
2
So far so good - The company responded to our notifications and is working on resolving complaints.

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Lifecell International Complaints & Reviews

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Lifecell International — Worst services

 Rana Mahato on May 27, 2016
​​hi,

Unfortunatly i do not received any communicate further!!

Worst company having and worst serviess.

Regards,

Rana mahato

M :- +919830373539

On thu, apr 28, 2016 at 5:35 pm, rana mahato wrote:

​hi,

Please note, i have made the payment as per today's correspondences. Please return back bounce cheque copy at my residence. Make ensure do not charge any penalty charges later on. Please send me total payment clarence certificate also.

Dear arpita mahato,...
Complaint comments  Read comments [1]Complaint category Banks

Lifecell International — Refund amount

 monojit_3 on May 18, 2016
I have opted for lifecell umbilical cord blood & umbilical cord tissue storage for dual site (Crm no:160008600016). But unfortunately, the cord blood stem cells couldn't be preserved. I have financed the payment through bajaj finance amounting rs.40, 739 (As there was a discount of 5000 through bajaj finance, arranged by life cell only) out of which i paid rs. 8, 749 during initial payment. Since the cord blood stem cells were rejected, the revised invoice amount is rs.10, 249. Also, i had to pay 2 emis (Rs.2806 each).In spite of contacting lifecell many times since the past 2 months, nobody responds...
Complaint comments  Read comments [4]Complaint category Health & Life Insurance

Lifecell International — No Refund after sample contamination

 vins.vins on Apr 22, 2016
They informed me in the month of January 2016 that the stem cell sample is contaminated and if we wish to preserve or discard. We have informed to discard as there is no guarantee of the contaminated sample to be recovered in future. We have paid 17990/- while booking, and when asked for refund due to contamination and discard, they said only 3500/- will be refunded. Its been more than 2 months since they said 3500/- will be refunded in my bank account and even after following up in several mails/calls, they sometimes say it is refunded w/ ref 160209001KE5. When I said there is no refund they asked...
Complaint comments  Read comments [2]Complaint category Pharmacy

Lifecell International — Stem cell storage

 Rohit Gugale on Mar 15, 2016
My agreement copy which clearly states that the total amount to be paid is 48749 for 21 years out of which the following payments have been already made.

5749 was paid via cheque on 15th jan 2014.
18000 were paid via ECS in 2014 from March 2014 to Aug 2014 in 6 installments of 3000 rs each.
3500 was paid 24th April 2015.

So, 27249 have been already paid to you.

The balance is 21, 500.

Your associates have been calling me to either make 3500 for single year storage or 25000 for one time storage. I dont understand why you have...
Complaint comments  Read comments [4]Complaint category Products & Services

Lifecell International — All money deposited & now they say after one year that i have to pay rs.5000 as re enrollment charge

 rajeevsingh1407 on Feb 12, 2016
Friends

I took lifecell last year in Jan'15. I had paid the intial amount thorugh cheque & opted for EMI facility. My Feb'15 money they have not deducted saying that there was a problem in my ECS but once I shouted it automatically happened and from amrch'15 ECS automatically happened. I paid the Feb month money through online to LIFECELL for which I got recipts.

I gave rs. 25000/. PDC also for 5 Jan'16 in Dec 2014 (at the time of enrollment) which they have not yet deposited.

Last week I got a call from Lifecell saying that my enrollment is inactive...
Complaint comments  Read comments [3]Complaint category Health & Life Insurance

Lifecell International — Customer support

 k...shah on Feb 5, 2016
Horrible customer service. No one turns up even for demo. N the customer care ppl don't know who is suppose to come. N the person who was to come never turned up. N the person who I spoke for making appt. Was always busy n did not even call back...
Complaint comments  Read comments [2]Complaint category Banks

Lifecell International — Complaint against kuldeep in lifecell gurgaon office

 Nakul Thakran on Dec 27, 2015
TO WHOMSOEVER IT MAY CONCERN

There is a employee of LifeCell by the name Kuldeep in Gurgaon office. He called me up with routine follow up call. When I told him I have gone ahead with CryoBank and paid them all the money he started justifying that I should not go ahead with CryoBank thats when I told him not to please say anything because I have paid all the money which is non returnable. I did my home work and went ahead with what I found out to be the best. Why should Kuldeep have so much of problem if I have gone ahead with CryoBank? You are a sales person and your were behaving...
Complaint comments  Read comments [1]Complaint category Doctors

Lifecell International — Cheating with referral amount paid to their customer

 NKJ_07 on Dec 22, 2015
Hi, Lifecell people from PCMCM area are really pathetic and it increases as per their seniority. Lifecell cutomer care told me that if we refer any of our friend they will give 2500 Rs as referral bonus. We referred one of friends but whenever i call her either she is not responding or saying that she will update me in 2-3 days, it is going since one month and today I receieved a mail that they had deposited 1000 to my account. This is definitely a cheat to their customer and instead of 2500 referral amount they are just paying 1000 to your customer. Please don't take your customer for granted...
Complaint comments  Read comments [6]Complaint category Other

Lifecell International — False information & worst serives

 Murugavel Siva on Dec 9, 2015
I have register with lifecell for the preservation of stem cells of my child; at that time registration they confirmed one of the paramedic service specialist taken the stem cells within one hour we near to hospital Mogappair MMM hospital don't worry we collect the sample immediately. When i called the in-charge person (Vasanth)chennai they told at present no one near by your hospital due to heavy rain, but on 7 December no rain in chennai . So ask to doctor take the stem cells. I contact the sales executive (Sathish) he told all the all the paramedic some other place, we unable to come to hospital....
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

Lifecell International — Taking an appointment 3 times and not coming

 Ekta18reddy on Dec 4, 2015
We tried contacting life cell Bangalore 3 times each time they said they will send someone to explain us about the process and collect the registration amount but no body turns up . We have wasted 3 days staying at home at the time given by your lifecell appointment . Are you people interested in providing service or no ! Please get back and make it easy for us to access the life cell package .( S.Ekta - 8095853444)...
Complaint comments  Read comments Complaint category Kids & Baby

Lifecell International — Not refunding the money after discard, simply looting

 sanjeev_jm on Nov 12, 2015
Hi, I done stem cell banking for my daughter. After the report I decided to go for discard as it satisfies with their terms and condition. They accepted the discard, but not replying any mail or refunding the money for my discard. I am really frustrated by giving repeatedly complaints, but no positive response. No one is sending reply or calling back to my complaints. Life cell is really a bad decision who is thinking to get benefit after many years. The people can not give service now, what will be after 20 years....
Complaint comments  Read comments [2]Complaint category Health & Life Insurance

Lifecell International — Complete Harassment - Amount Overdue

 Pooji Khatri on Oct 21, 2015
Out of the blue after 8 years of stem cell banking for my elder son, I received an email stating that INR14000/- is due on me. I checked my records/receipts and provided detailed reply on 28th Jan: "We have done the full and final payment against our lifecell membership CRM No. - 71700009. To support this statement, we are attaching scanned pdf copy of the receipt of INR 33, 966/- dated 25th March 2008 that we paid in cash as full and final settlement against our membership. As on date, there is no amount outstanding. Infact, as per the latest statement that I received from Lifecell via email...
Complaint comments  Read comments Complaint category Kids & Baby

Lifecell International — Payment Receipt not received

 kvashist on Oct 5, 2015
Hi, I have purchased Umbilical stem cell packaged for my daughter.Now i have made the payment of Rs 25000 for 20 year as preservation charges through lifecell executive with sharing my credit card details with them on 30th Aug'2015.On 2nd Sep'2015 deduction happened and i got message from bank.Now from 2nd Sep till now i.e 5th OCt'2015 i am mailing them and calling lifecell customer care for the payment receipt but they are giving me one or the other reason.They told that all information is provided by me and now issue is pending with them but in next call they ask the same thing again like credit...
Complaint comments  Read comments [3]Complaint category Health & Life Insurance

Lifecell International — Umbilical cord not cut in time posed serious risk to my wife and new born

 Dharmendra Agrawal on Sep 23, 2015
NAME OF MOTHER: MRS.RAKHI AGARWAL CRM No: 150002000300 Summary : I have registered for stem cells preservation for my expecting baby but on delivery day the paramed did not reach on time(reached 25-30 min after birth time) to collect stem cells and when arrived he entered labor room totally ignorant of all hygiene, like no hand wash, no apron etc.Please note that not only paramed but entire team was informed 6-7 hours prior to actual birth time.As a result of this stem cells collected were contaminated .More dangerous is the fact that delayed disconnection of cord from baby to womb caused...
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — Irresponsible

 priyankabh13 on Sep 14, 2015
I got an appointment fixed with ms. Deepika from life cell to meet in the hospital itself, Bhopal.. but she didn't reach at time..& after half an hr of waiting, I got a call from any Abhishek to fix another appointment.. this is truly irresponsible behaviour.. when they can't be on time this time.. I doubt they will be available at the time of delivery also.....
Complaint comments  Read comments [1]Complaint category Other

Lifecell International — LifeCell is a hot anti-aging product now!

 Jemay on Jul 16, 2015
Lifecell is one of popular of branding products now. I listened from my neighbors and friends were talking about this brand. I was curious about its effect and decided to order it. I'll ordered because the effect of reducing under eye's circle was attracted me to buy this. I am expecting to wait for the results from now. . Now I fully enjoyed the results from lifecell-anti-aging.com products! After 3 weeks of used, I was amazed for the formulation of LifeCell produced. Due to it has moisturizes and nourishes my skin and offer me a fresh appearance. LifeCell reduces my appearance of discolorations...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Lifecell International — Misselling of the Product

 Shashi Kataria on Apr 28, 2015
The Lifecell sales people sale you the product of babysheid ensuring that you will receive the reports within one week of sample collection.Firstly it took them 3 days to collect the urine sample of my kid.Than after one week when I was expecting the reports to arrive what I received was a mail from Life quoting the CRM no and confirmation that they have 'received' the sample. what is this ? The sample was arranged by me on 16th. It was collected on 19th and I receive a mail from Lifecell quoting as they have received the sample on 27th. What is the relevance of a sample generated on 16th, collected...
Complaint comments  Read comments [3]Complaint category Kids & Baby

Lifecell International — Complaint for my CRM 140000700657

 saumitmehta on Apr 6, 2015
My Complaint against LIFECELL is that they have signed a contract in paper (with EVIDENCE) that they would store the stem cells of my child for life if I paid them an amount upfront and I paid the remainder over a period of time. However they are now sending me emails and sms asking me to make the full payment upfront. This is surprising that despite me having the contract they are insisting a payment which is going against the very contract that they made me sign. I have been insisting that they send me my account ledger but they are dragging their feet over the same. FORTH REMINDER PLEASE...
Complaint comments  Read comments [3]Complaint category Hospitals

Lifecell International — Not responding to phone calls or emails after deal is done [Resolved]

 Pravinmore03 on Mar 10, 2015
Hi,

Lifecell people from PCMCM area are really pathetic and it increases as per their seniority.
Our contact person was Ambika Rothore (9960245562), she told us that if we refer any of our friend they will give 2500 Rs as referral bonus. We referred one of friends but whenever i call her either she is not responding or saying that she will update me in 2-3 days, it is going since 6 months.
Then I contacted their PCMC branch head, Suman(02027410177), she asked me send email with my as well as referral details and said that she will confirm me in 7 days, i am still waiting...
Complaint comments  Read comments [5]Complaint category Health & Beauty

Lifecell International — Sample Contamination

 rakshit_h on Jan 29, 2015
Sample contamination rate is very high if you are collecting samples from AKOLA, Maharashtra like place, if your town is close to well operated airport, then only you should think about it. Otherwise delay in reaching sample will surely contaminate your sample. And the guys who sell you this product are not aware of technical stuff involved in this matter, they clearly says that, they have opened the shop and liability of sample quality is with lifecell and here you enter in the loop, where you get frustrated with customer care guys and their vage explanation....
Complaint comments  Read comments [1]Complaint category Health & Beauty

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