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Lifecell International Customer Care

Lifecell International Pvt.Ltd.

16, Vijayaraghava Road, 1st Lane, T. Nagar
Chennai
Chennai District
Tamil Nadu
India - 600017

Customer Care Phone Numbers and Contacts

Phone:+91 44 4293 5353
 
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Lifecell International Complaints & Reviews

Lifecell International - Lifecell one of the worst service provider with fake commitments

User
 Devi Sankar Kar on Sep 2, 2014
Lifecell is a fraudulent, conniving, criminal and deceitful company. Beware of all their ads. They just cheat innocent parents of their money. My lifecell order no. Is EM-3679 .After buying this plan their medical representive did not present at the time of delievery of my baby as a result cord blood has not been collected. When I asked them for refund they refunded me deducting Rs 5000/ from my paid amount as the fault is from their side. When i asked them for that money they have different answers all time even they are not replying to their mail. Lifecell is a company of cheats and criminals....
Complaint comments Read comments [1] Complaint category Insurance

Lifecell International - Fake commitments

User
 dkmadaan on Jul 29, 2014
Lifecell international claims themselves to be the no.1 stem cell bank in India showing face of big celebrities like Aishwarya Rai but they are biggest cheaters when comes to pricing and Payments, niether they have any technology nor the compant sticks to a single price when asked. They claim that stem cell banking is at 19990/- on TV ads. Thier website shows 19999/-(proof attached) Thier sales people asks for 50000/- To some clients they pitch 45000/- they claim thier technology is the best in the world, while world over biggest research labs and reasearch articles proof that thier...
Complaint comments Read comments Complaint category Health & Beauty

Lifecell International - Sample was collected after 45 minutes of delivery

User
 sunil_swapnil on Jul 15, 2014
Hi,

We just wanted to bring to your notice that on the day of my Delivery, 10th June the cord blood sample was collected after 45 minutes of delivery at Aditya Birla Hospital, Pune due to sheer negligence of Lifecell paramedic team.

We have been trying to reach Avinash, the paramedic who was supposed to be in hospital for sample collection since 7 pm in the evening before getting hospitalised, but there was no response. then we tried reaching Harsha, the alternate number provided to us and she in turn gave another number to be contacted, Ravi. Ravi said he would...
Complaint comments Read comments Complaint category Kids & Baby

Lifecell International - Unauthorized transaction from my credit card

User
 *ihatescammers on Feb 22, 2014
I am one of hundreds who have fallen for the "30 day free trial" advertisement. There is no fine print on the advertisement and no fine print included in the package I was sent. In the mail I received the free tube of Lifecell cream with a single page pamphlet stating how this product works, that it all. I then received a nasty surprise when I realised that Lifecell has taken out over $200 AUD from my account without notice or my authorisation, I did not receive an email to confirm this either. I believe this company is a scam and needs to be reported to consumer affairs....
Complaint comments Read comments Complaint category Health & Beauty

Lifecell International - poor services of lifecell

User
 ruby_sharma on Jan 19, 2014
I opted for stem cell preservation in this company. But sorry to say I m really dissapointed with the services after they have collected the stem cells. I opted for the mode of payment through emi ecs which was not accepted by my bank. For which I approached them to collect cheques. But soo busy people they are at agra that they dont have time to vome. I have called them 50 times for the same but they make fake promises and dont revert back. I am totally dissatisfied with the services of lifecell. This is really bad that the customer is calling every time but they dont have time. I just want them...
Complaint comments Read comments Complaint category Other

Lifecell International - Lifecell international - a criminal, fraudulent company

User
 msterious on Jan 15, 2014
Lifecell is a fraudulent, conniving, criminal and deceitful company. Beware of all their ads. They just cheat innocent parents of their money. Once you pay, they disappear and do not even bother to respond to any of your queries. My crm no. Is 070700112 and i am a member since 2007. I deposited my elder son's stem cells and rs. 75000/-with them in 2007. In 2013, i tried to track my sample on the lifecell website and could not do so. I kept getting an invalid crm no. Message. On immediately contacting the head office in chennai (I am in mumbai), i was told that the website was being upgraded...
Complaint comments Read comments Complaint category Health & Life Insurance

Lifecell International - Cord tissue contamination

User
 rsraj on Jul 12, 2013
Hi,
I had my first kid's stem cells stored with crybobank in 2007 and uptil now they give regular update and my experience with them is cool.
For my second kid, I went with Lifecell inpite of getting better offer from Cryobank just because Lifecell had a desk at Clound Nine hospital (Bangalore) where my second kid was born and I have good trust with Cloud nine hospital.

I went for Cord blood and cord tissue package with Lifecell in November 2012. In Jan 2013 I got a letter from Lifecell stating that my baby's cord tissue was found to be contaminated. I asked...
Complaint comments Read comments Complaint category Hospitals

Lifecell International - Fraud

User
 Abhi on Apr 17, 2013
I have register with lifecell for the preservation of stem cells of my child; however, the process could not be completed due to technical difficulties. In spite of my repeated reminders after that , Lifecell, never responded to my mail and telephonic request . They have taken Rs 12500/- as the first installment and five ECS permissions (Rs 12500×5) for the same. Neither the company has refunded the amount nor it answering any of my communications.

I advice to be extremely careful while dealing with his company. Please think that how such company can commit the preservation...
Complaint comments Read comments [1] Complaint category Health & Beauty

Lifecell International Cord Blood Bank - fraud

User
 rinku1980 on Jan 9, 2012
lifecell cord blood bank as they said they are highly accredited but I am sorry to say statement is wrong the fact is that volume of 25ml as per their president state will not sufficient to treat patient more than 25kg body weight, studies are saying double cord unit is required to treat patient this is fact about the concept. so before going with lifecell request you to all expectant family to find out the realty of the concept. don't spoil your money as waste to go with lifecell.
CRM no. 0620000041...
Complaint comments Read comments [1] Complaint category Health & Life Insurance

Lifecell International - Want to choose stem cell bank

User
 sandeeppatil14 on Dec 18, 2011
Hey,

My wife is expecting and we have decided to bank the stem cells. However, we are confused between various banks which have presented to us like Lifecell and Cryobank. Pricing is more or less same. Am not able to decide on the technology available. Few things that I think are critical for this decision are:

a) Quality of the facility and location
b) Technology
c) Surity that sample will be processed and not misused
d) After sales service- particularly for collection, reports and god fordbid, for retrival
e) Agreeement quality without...
Complaint comments Read comments [2] Complaint category Health & Beauty

Lifecell International Private Limited - False Promises and Commitments

User
 r_jains on Oct 30, 2011
Lifecell International Approached us through Swapna Healthcare.

Mr Kranthi from Lifecell Hyderabad visted us in September and offered various options. He told us that if the baby is born on 11/11/11, the entire processing fees would be waived off. We mentioned we would make the payment in October.

He visted us again on 28th of october 2011. To our utter surprise he said that 11/11/11 offer isnt valid anymore. We were shcoked and enquired with the Call Centre. The call centre supervisor informed us that 11/11/11 offer would have been valid had we enrolled in July. That...
Complaint comments Read comments [1] Complaint category Other

Lifecell International - payment deducted even when service is not opted

User
 Jeegar Baria on Oct 29, 2011
Dear sir,

my wife was pregnant and we were looking for cordblood banking serivce, we have decided to go for lifecell international, but later we decided not to opt service from lifecell due to improper service issues informed to me by my peers. however we have already filled the contrat form and ecs documents for installments, hence we informed life cell to cancel the contract, we have also received a call from their call centre regarding the payments but we informed that the serivce is not opted and they should not proceed with ecs installments. however they ignored the request and...
Complaint comments Read comments [1] Complaint category Health & Life Insurance

Lifecell International - Poor service and inconsistent fee packages

User
 dalmia.shilpa818 on Apr 22, 2011
Dear all,

This is bring to your notice that Lifecell is one of the worst companies in terms of service and commitments.At the time of closing the deal they show a very rosy picture to clients but after sales service is very very poor and there is nobody to listen to clients.

I got my baby's stem cells preserved with them in July 2010, but till date i have not recieved any documents or reports Even after repeated calls to chennai, i am still unanswered, now i doubt whether by baby's cells were even preserved or not, it is also known now that they have reduced...
Complaint comments Read comments [6] Complaint category Products & Services

Lifecell International - poor customer service and false promises

User
 smash on Mar 16, 2011
We have taken lifecell package for preservation of cord blood/tissue for our son. Just after the money was paid the services of lifecell were found to be very poor. Till now, we have not been provided with legally signed contract for preservation of the cord blood and tissue. On calling the local sales person Mr. Abhishek, we get only excuses and now they are saying that their is no such contract !!.
We were promised 6 months validity of free Kaya Skin coupons, however the coupons were given with 2 months validity. Till date, replacement has not arrived.
The company claimed that we...
Complaint comments Read comments [13] Complaint category Health & Beauty

Lifecell International - Terrible service

User
 prashanth.c
Hi,

My CRM no-100703268.I became a member of lifecell in June 2010 after making an initial payment of 5700.Iam yet to receive the welcome kit and contract papers till date despite calling their customer care numerous times.Everytime they say they will get back but never get back.I have spoken to one of their employees Ms Manjusha who sits in Mumbai several times but in vain.There is absolutely no response whatsoever and I seriously doubt if my sample is even preserved.Iam frustrated with my decision of opting for lifecell and dont recommend this organisation to any parent.
Complaint comments Read comments [3] Complaint category Products & Services

Lifecell International - Customer Referral bonus not received (CRM no. 092700002)

User
 Bhavna Madan
Dear Sir / Madam,

Reference: Client Enrollment Form and Agreement dated January 2009 (CRM reference number 092700002) in the name of Bhavna Madan.

We were referred to the LifeCell benefits by our friend Ms Pallavi Ray - CRM No. 061200145 and accordingly we got ourselves enrolled under the program vide agreement dated January 2009. At the time of entering into the agreement,we were informed by the Company's sales executive that the referrer (Ms Pallavi Ray - CRM No. 061200145) would be entitiled to a referral bonus of Rs. 3,500/- however till date it has not been...
Complaint comments Read comments [5] Complaint category Hospitals

Lifecell International Pvt. Ltd. - Overcharging consumers

User
 SHILPI AGARWAL
I had availed of the services of Lifecell International Pvt. Ltd. on 23 feb 07 for the harvesting & storage of the stem cells of my baby against an initial payment of rs.40000 and subsequent annual storage charges of rs.3500 to be paid every year. I had paid the annual charges for the last two years by DD but the company is still writing to me claiming non payment of the previous year. This is a trivial matter compared to the real isssue.
The company has now reduced the annual storage charges to rs 2000 but with a caveat. It is applicable for new customers only. We, the older customers...
Complaint comments Read comments Complaint category Other

Lifecell International - Bad Customer Service

User
 Concerned Parents
Hello,

This is with regards to post collection customer service by Lifecell International, and pertains to a really simple issue that Lifecell employees could have easily resolved had they been a little bit diligent. Per contract, the sales representative mentioned that Lifecell would collect the blood sample at the time of delivery, send the blood and tissue sample to Chennai for processing and preservation, and provide a blood and tissue preservation certificate within 45 days to confirm that the sample was in order. Though the sample was collected on time and a tissue preservation...
Complaint comments Read comments [6] Complaint category Health & Life Insurance

Lifecell International - Reg.BabyCord Duo Plan [Aware to Choose Plan]

User
 Karthikeyan A
Hi,

Kindly ensure scheme & EMI payment structure before you save your babycord duo with lifecell (i.e. lifecell international).
Make ensure to those people, to afford to switch you to plans (i.e. to reduce price or upgrade to new scheme).

What i want to people who go with lifecell is: kindly ensure the payment/scheme which would be adapt to new one they introduce.

Because, how i affect by it, follows.

i'm joined in the plan " SUPER SIMPLE PLAN (One-time 24 EMI) " for "BabyCord Duo". Enrolled on Aug'09.
Complaint comments Read comments [9] Complaint category Health & Life Insurance

Lifecell International Private Limited - PROVIDENT FUND CLAIM NOT RECEIVED

User
 ADITYA DUTT
Dear Sir/ Madam,

My provident fund claim has not been received even after submission of Form with the employer . I have resigned from the organisation on 14.12.2008. Till then the company is just giving me vague answers and have not settled my rpovident fund claim

Kindly help me to get my provident fund asap as almost an year has been passed and till now no communication has been received from either company or from provident fund office.

Thanks & Regards
Aditya Dutt
TN / 60778 /429...
Complaint comments Read comments

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