Lifecell International Customer Care
Lifecell International Pvt.Ltd.
Customer satisfaction rating: 16%
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COMPLAINTS

Lifecell International Customer Care

Lifecell International Pvt.Ltd.

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Address
16, Vijayaraghava Road, 1st Lane, T. Nagar
Chennai
Chennai District
Tamil Nadu
India - 600017

Customer Care Phone Numbers and Contacts

Phone:

Customer satisfaction rating
16%
Complaints
62
Pending
34
Resolved
2
So far so good - The company responded to our notifications and is working on resolving complaints.

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Lifecell International Complaints & Reviews

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Lifecell International — Demanding excess amoount for preservation after 01year.

 Anand Dhaygude on Dec 2, 2016
Hello, i was told by lifecell representative that you will be charged for 25, 000 for life time preservation & that also in two different lab &
Now in recent email they are asking to pay 40, 000/- for life time preservation.

This is completely miss-guiding to the customer. & bluff to the customer.

Dont rely on them, they are fake only.
Please contact - 9545512171...
Complaint comments  Read comments Complaint category Kids & Baby

Lifecell International — Highly deceptive

 Villoth on Nov 19, 2016
CRM NO : 150000500076
My issue with LIFECELL was that after enrolling with them I had paid them for a lifetime scheme, but they failed to credit the money into their system. Inspite of repeated reminders they did not issue me a receipt for the same. On the day they collected the money they had told me that updation of computers were going on, and that I will get a electronically generated receipt soon... Which I did not receive. They initiated the sample collection after my baby was born. Now they tell me that there is no proof that I had paid the money and that I have to repay the same amount...
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — Contamination of stem cell due to poor technology.

 Kunal1584 on Nov 10, 2016
Lifecell International — Cord tissue / Stem cell contamination

I have opted for Cord tissue and cord blood for my kid in lifecell.
Lifecell people came and collected sample from Global heart hospital, Vashali nagar. Jaipur on 11 march, 2016. I got final preservation letter from lifecell for cord blood and tissue.

In august 2016, I have received a mail from Lifecell my kids cord tissue got contaminated after my regular follow up with these I'd****. I suspect the problem is with Lifecell, they have not treated the life saving cells properly or they don't have...
Complaint comments  Read comments Complaint category Products & Services

Lifecell International — Baby shield program

 vishesh sonawala on Oct 12, 2016
Hello,
My CRM No is 160400000860, I registered for the baby shield program a month ago and was given ur paramedic team no but after contacting them they say they are unaware of how to conduct this screening and cannot do it.

After that I contacted ur support team numerous time via ph n email, to refund my amount as u r unable to collect the sample but still no response from your side. Plz refund my money now.

Thanks...
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — Cord tissue contamination after final preservation

 KiranMeda on Sep 29, 2016
I have opted for Cord tissue and cord blood for my kid in lifecell.
Lifecell people came and collected sample from Cloudnine Bangalore Jayanagar branch on 23rd June, 2016. I got final preservation letter from lifecell for cord blood and tissue.

In Septemeber 2016, I have received a mail from Lifecell my kids cord tissue got contaminated. I suspect the problem is with Lifecell, they have not treated the life saving cells properly. How people can trust they are not able to store cells for 6 months how it can be stored for life time. Cheap marketing tricks.

Kindly...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Lifecell International — Non refunds and false information

 Dipti Vijaywargi on Sep 28, 2016
I registered for life cell. At the time of operation my doc told me that the cord is very small and it won't be having sufficient cells ti store. after two days of my operation, I tried to contact the life cell person who gave me the product. but could not reach her. because of poor health, I could not do much. Then i got a letter from life cell that the cells in the cord does not have standard cells to store. I sent the consent letter to discard everything and refund my money. After a very long wait, I contacted the life cell people and got to know that they will not be refunding any amount because...
Complaint comments  Read comments Complaint category Products & Services

Lifecell International — Unethical practices by lifecell

 Anil Shenoy on Sep 23, 2016
Please do not believe the false marketing gimmicks by Life cell. They commit a lot of false promises to seal the deal and once the samples are collected, they care a damn about you and often accuse you of wrong understanding their offers. In my case I was promised free baby blood and urine test to detect disorders, once the collection was done, they went back on their commitments and asked for additional money to do the same. During this discussion neither are they courteous. Unfortunately you cannot do much as you most precious item is already with them and the money of coarse. Avoid life cell,...
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — Not provided service

 Nandini_28 on Sep 1, 2016
Im from agra called life cell representative (mr prashant jain)but his service is not good...he didnt satisified me at all.after 2 or 3 call, he came gave me presentation but didnt solve my query also he said tht aggrement papers and cd is delivered in my address but he didnt call me nd im not getting any papers nd cd.he is not well comunicatior with customer.starting service is this type so how can i trust in ur company...
Complaint comments  Read comments Complaint category Insurance

Lifecell International — Payment

 rjatav on Aug 20, 2016
Life cell is a complete fraud company. There only objective is to lie / cheat / play with emotions of parent.

During last 5 year of my relationship with them. They totally harassed me.

In my contract it was clearly written i have to pay 3250 rs for 24 month.

But now they are asking to pay me 81000/- threatening me to suspension of contract.

I am also not able to find my crm no on there website.

They send me storage after 1000 call / email after 2 year....
Complaint comments  Read comments Complaint category Health & Beauty

Lifecell International — Enquiry

 Gaurav Marampalli on Aug 1, 2016
Hello everyone, i am bit confused here:

As taking samples is not the big deal, for now i am thinking to go with cordlife, and also thinking to have a demo with life cell, but at the time of presentation cordlife told me that; there are 2 things that life cell is not doing

1) at the time of use of stem cells/ umbilical cord: they (Lifecell) are testing it by themselves (And claiming that the sample is good to use or not), while cordlife is passing the sample to the concerned doctor (Our doctor) and then doctor will test that sample and will judge that it is good to use...
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International Private Limited — Pf money not received

 dasarnab on Jul 28, 2016
Pf forms gets submitted twice in head office (Lifecell centre, 26, vandalur - kelabakkam, keelakottaiyur, chennai - 600048), 1st form i have submitted on 4.03.2016 and due to hr officer's negligence i had to submit the form 2nd time on 12.07.2016. I wanted to withdraw my pf money as i have already mentioned in the form and i have attached my cancelled cheque, account no and other required details. During the time of form submission on 4.03.2016 they said money will be credited within 3 months but i did not received any amount and 2nd time when i have submitted the form on 12.07.2016, hr said money...
Complaint comments  Read comments [1]Complaint category Employers

Lifecell International — Not receiving any services for what i paid

 Upvansh Mehta on Jul 26, 2016
I subscribed for services with lifecell for preserving the umbilical cord of my son in nov'15.

I've been sending them emails and calling them to know about the reports of the same, as i've not received any information for the same.

I sent them various emails and i always get the reply that they will send me the soft copy within 48 hours and also would receive the hard copy within a week. Till now i've received no confirmation from them.

Now i'm tired of following up....
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

Lifecell International — My baby's cord contaminated. Lifecell highly irresponsible.

 Umaka56 on Jul 23, 2016
Hi all,
I am registered user of lifecell.
My crm no is 160004200086.
Today i just got call from lifecell, that cord sample contaminated n it was very first communication made from lifecell after collections of cord samplearround.
They taken more than one and half month when i did complaint regarding why i have not received any further information from lifecell after collecting my baby's cord sample from hospital.
It is very disappointment for me. Who are responsible for this?
Its worst experience with lifecell.
I will never now recommend lifecell...
Complaint comments  Read comments [2]Complaint category Health & Life Insurance

Lifecell International — Regarding my gift voucher

 velupulaa on Jul 23, 2016
I am a registered customer in life cell, for preservation of my baby umbilical cord in may month they assured me that, the company will provide free gift of worth rs:2000 during registration, but still now i dint received my gift from lifecell, before registration the service is good but am not satisfied with lifecell service my crm no: 160007100227...
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

Lifecell International — Sample contamination & refund

 Ankur Jha on Jul 3, 2016
After about a month of the birth of my baby, they say the sample is contaminated.
They asked for a written consent to discard the sample or cryopreserve but the use of the same is not guaranteed in future due to contamination.
I opted for discard and refund but to my surprise, the Co. Refunded only 11000 INR while I paid the complete amount of around 45000 with their foolish offers.
It is very disappointing and the Company cannot be trusted....
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

Lifecell International — I have not get any documents or bond from the company.

 shibu kumar mahato on Jun 30, 2016
I have purchased service from Lifecell International on August of 2015 . My crm no. is 150009500893. They collected the umbilical cord on 5th of September 2015. After that I have called the costumer care no. 1800 419 5555 so many times for the bond papers . Every time they says you will get it in a week but even after 10 months I have not received any type of documents from the company....
Complaint comments  Read comments Complaint category Insurance

Lifecell International — Screening test

 vanji on Jun 24, 2016
I Paid Rs.6000 for the complete screening test for my baby. But it has been almost more than 10 days since i had baby but life cell never collected sample.
I informed them the next hour i had my baby. The customer care guy asked me to call a paramedic after 48 hours. I have to tell him that i am really busy as my wife has undergone c section and we have no one to take care of her but me. he promised to send paramedic after 48 hours. Then after 2 days no one came up. Then again have to call Lifecell and again it was left to me to coordinate with lifecell and that PARAMEDIC. I clearly told...
Complaint comments  Read comments Complaint category Health & Beauty

Lifecell International — Pathetic.. Can't trust them at all

 ankit_blore on May 31, 2016
Can't trust lifecell at all. My wife delivery is in july. Today i received email and sms from lifecell stating sample has been collected. I called them to inquire on the same; they told me delivery was done on may 29th. Wow; they assigned someone else sample against our records. How will they manage the sample for 21yrs or lifetime; when they can not even assign right sample against right contact. I can't trust them for anything now.. Pathetic... Please be aware about such carelessness.. I was told it is a small error from back-end.....
Complaint comments  Read comments [5]Complaint category Health & Life Insurance

Lifecell International — Feeding pillow which need to be provided free

 agastyanaidu on May 29, 2016
As per lifecell baby feeding pillow worth rs. 2000 should be provided for free, but till date they don't have the stock's in place in local mahindra babyoye stores.

If customers are supposed to take that online for extra cost for shipping, why that was told that pillow is free, inspite they would have told we need to pay the amount which is mandatory.

Till date we had all the promises made by lifecell are wrong & also we don't have no idea how the thing work when calling for collecting the sample.??

My crm no - 160009500388
Ticket no. Csms160514kzy
Complaint comments  Read comments [3]Complaint category Kids & Baby

Lifecell International — Worst services

 Rana Mahato on May 27, 2016
​​hi,

Unfortunatly i do not received any communicate further!!

Worst company having and worst serviess.

Regards,

Rana mahato

M :- +919830373539

On thu, apr 28, 2016 at 5:35 pm, rana mahato wrote:

​hi,

Please note, i have made the payment as per today's correspondences. Please return back bounce cheque copy at my residence. Make ensure do not charge any penalty charges later on. Please send me total payment clarence certificate also.

Dear arpita mahato,...
Complaint comments  Read comments [2]Complaint category Banks

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Demanding excess amoount for preservation after 01year.
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