Lifecell International Customer Care
Lifecell International Pvt.Ltd.
Customer satisfaction rating: 15%
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48
COMPLAINTS

Lifecell International Customer Care

Lifecell International Pvt.Ltd.

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Address
16, Vijayaraghava Road, 1st Lane, T. Nagar
Chennai
Chennai District
Tamil Nadu
India - 600017

Customer Care Phone Numbers and Contacts

Phone:

Customer satisfaction rating
15%
Complaints
48
Responses
22
Resolved
2
So far so good - The company responded to our notifications and is working on resolving complaints.

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Lifecell International Customer Care related pictures (4)

Lifecell International Complaints & Reviews

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Lifecell International — Regarding my gift voucher

 velupulaa on Jul 23, 2016
I am a registered customer in life cell, for preservation of my baby umbilical cord in MAY month they assured me that, the company will provide free gift of worth Rs:2000 during registration, but still now i dint received my gift from lifecell, before registration the service is good but am not satisfied with lifecell service my CRM NO: 160007100227...
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — Sample contamination & refund

 Ankur Jha on Jul 3, 2016
After about a month of the birth of my baby, they say the sample is contaminated.
They asked for a written consent to discard the sample or cryopreserve but the use of the same is not guaranteed in future due to contamination.
I opted for discard and refund but to my surprise, the Co. Refunded only 11000 INR while I paid the complete amount of around 45000 with their foolish offers.
It is very disappointing and the Company cannot be trusted....
Complaint comments  Read comments [4]Complaint category Health & Life Insurance

Lifecell International — I have not get any documents or bond from the company.

 shibu kumar mahato on Jun 30, 2016
I have purchased service from Lifecell International on August of 2015 . My crm no. is 150009500893. They collected the umbilical cord on 5th of September 2015. After that I have called the costumer care no. 1800 419 5555 so many times for the bond papers . Every time they says you will get it in a week but even after 10 months I have not received any type of documents from the company....
Complaint comments  Read comments Complaint category Insurance

Lifecell International — Screening test

 vanji on Jun 24, 2016
I Paid Rs.6000 for the complete screening test for my baby. But it has been almost more than 10 days since i had baby but life cell never collected sample.
I informed them the next hour i had my baby. The customer care guy asked me to call a paramedic after 48 hours. I have to tell him that i am really busy as my wife has undergone c section and we have no one to take care of her but me. he promised to send paramedic after 48 hours. Then after 2 days no one came up. Then again have to call Lifecell and again it was left to me to coordinate with lifecell and that PARAMEDIC. I clearly told...
Complaint comments  Read comments Complaint category Health & Beauty

Lifecell International — Pathetic.. Can't trust them at all

 ankit_blore on May 31, 2016
Can't trust lifecell at all. My wife delivery is in july. Today i received email and sms from lifecell stating sample has been collected. I called them to inquire on the same; they told me delivery was done on may 29th. Wow; they assigned someone else sample against our records. How will they manage the sample for 21yrs or lifetime; when they can not even assign right sample against right contact. I can't trust them for anything now.. Pathetic... Please be aware about such carelessness.. I was told it is a small error from back-end.....
Complaint comments  Read comments [5]Complaint category Health & Life Insurance

Lifecell International — Feeding pillow which need to be provided free

 agastyanaidu on May 29, 2016
As per lifecell baby feeding pillow worth rs. 2000 should be provided for free, but till date they don't have the stock's in place in local mahindra babyoye stores.

If customers are supposed to take that online for extra cost for shipping, why that was told that pillow is free, inspite they would have told we need to pay the amount which is mandatory.

Till date we had all the promises made by lifecell are wrong & also we don't have no idea how the thing work when calling for collecting the sample.??

My crm no - 160009500388
Ticket no. Csms160514kzy
Complaint comments  Read comments [3]Complaint category Kids & Baby

Lifecell International — Worst services

 Rana Mahato on May 27, 2016
​​hi,

Unfortunatly i do not received any communicate further!!

Worst company having and worst serviess.

Regards,

Rana mahato

M :- +919830373539

On thu, apr 28, 2016 at 5:35 pm, rana mahato wrote:

​hi,

Please note, i have made the payment as per today's correspondences. Please return back bounce cheque copy at my residence. Make ensure do not charge any penalty charges later on. Please send me total payment clarence certificate also.

Dear arpita mahato,...
Complaint comments  Read comments [2]Complaint category Banks

Lifecell International — Refund amount

 monojit_3 on May 18, 2016
I have opted for lifecell umbilical cord blood & umbilical cord tissue storage for dual site (Crm no:160008600016). But unfortunately, the cord blood stem cells couldn't be preserved. I have financed the payment through bajaj finance amounting rs.40, 739 (As there was a discount of 5000 through bajaj finance, arranged by life cell only) out of which i paid rs. 8, 749 during initial payment. Since the cord blood stem cells were rejected, the revised invoice amount is rs.10, 249. Also, i had to pay 2 emis (Rs.2806 each).In spite of contacting lifecell many times since the past 2 months, nobody responds...
Complaint comments  Read comments [6]Complaint category Health & Life Insurance

Lifecell International — No Refund after sample contamination

 vins.vins on Apr 22, 2016
They informed me in the month of January 2016 that the stem cell sample is contaminated and if we wish to preserve or discard. We have informed to discard as there is no guarantee of the contaminated sample to be recovered in future. We have paid 17990/- while booking, and when asked for refund due to contamination and discard, they said only 3500/- will be refunded. Its been more than 2 months since they said 3500/- will be refunded in my bank account and even after following up in several mails/calls, they sometimes say it is refunded w/ ref 160209001KE5. When I said there is no refund they asked...
Complaint comments  Read comments [2]Complaint category Pharmacy

Lifecell International — Stem cell storage

 Rohit Gugale on Mar 15, 2016
My agreement copy which clearly states that the total amount to be paid is 48749 for 21 years out of which the following payments have been already made.

5749 was paid via cheque on 15th jan 2014.
18000 were paid via ECS in 2014 from March 2014 to Aug 2014 in 6 installments of 3000 rs each.
3500 was paid 24th April 2015.

So, 27249 have been already paid to you.

The balance is 21, 500.

Your associates have been calling me to either make 3500 for single year storage or 25000 for one time storage. I dont understand why you have...
Complaint comments  Read comments [4]Complaint category Products & Services

Lifecell International — All money deposited & now they say after one year that i have to pay rs.5000 as re enrollment charge

 rajeevsingh1407 on Feb 12, 2016
Friends

I took lifecell last year in Jan'15. I had paid the intial amount thorugh cheque & opted for EMI facility. My Feb'15 money they have not deducted saying that there was a problem in my ECS but once I shouted it automatically happened and from amrch'15 ECS automatically happened. I paid the Feb month money through online to LIFECELL for which I got recipts.

I gave rs. 25000/. PDC also for 5 Jan'16 in Dec 2014 (at the time of enrollment) which they have not yet deposited.

Last week I got a call from Lifecell saying that my enrollment is inactive...
Complaint comments  Read comments [3]Complaint category Health & Life Insurance

Lifecell International — Customer support

 k...shah on Feb 5, 2016
Horrible customer service. No one turns up even for demo. N the customer care ppl don't know who is suppose to come. N the person who was to come never turned up. N the person who I spoke for making appt. Was always busy n did not even call back...
Complaint comments  Read comments [2]Complaint category Banks

Lifecell International — Complaint against kuldeep in lifecell gurgaon office

 Nakul Thakran on Dec 27, 2015
TO WHOMSOEVER IT MAY CONCERN

There is a employee of LifeCell by the name Kuldeep in Gurgaon office. He called me up with routine follow up call. When I told him I have gone ahead with CryoBank and paid them all the money he started justifying that I should not go ahead with CryoBank thats when I told him not to please say anything because I have paid all the money which is non returnable. I did my home work and went ahead with what I found out to be the best. Why should Kuldeep have so much of problem if I have gone ahead with CryoBank? You are a sales person and your were behaving...
Complaint comments  Read comments [1]Complaint category Doctors

Lifecell International — Cheating with referral amount paid to their customer

 NKJ_07 on Dec 22, 2015
Hi, Lifecell people from PCMCM area are really pathetic and it increases as per their seniority. Lifecell cutomer care told me that if we refer any of our friend they will give 2500 Rs as referral bonus. We referred one of friends but whenever i call her either she is not responding or saying that she will update me in 2-3 days, it is going since one month and today I receieved a mail that they had deposited 1000 to my account. This is definitely a cheat to their customer and instead of 2500 referral amount they are just paying 1000 to your customer. Please don't take your customer for granted...
Complaint comments  Read comments [6]Complaint category Other

Lifecell International — False information & worst serives

 Murugavel Siva on Dec 9, 2015
I have register with lifecell for the preservation of stem cells of my child; at that time registration they confirmed one of the paramedic service specialist taken the stem cells within one hour we near to hospital Mogappair MMM hospital don't worry we collect the sample immediately. When i called the in-charge person (Vasanth)chennai they told at present no one near by your hospital due to heavy rain, but on 7 December no rain in chennai . So ask to doctor take the stem cells. I contact the sales executive (Sathish) he told all the all the paramedic some other place, we unable to come to hospital....
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

Lifecell International — Taking an appointment 3 times and not coming

 Ekta18reddy on Dec 4, 2015
We tried contacting life cell Bangalore 3 times each time they said they will send someone to explain us about the process and collect the registration amount but no body turns up . We have wasted 3 days staying at home at the time given by your lifecell appointment . Are you people interested in providing service or no ! Please get back and make it easy for us to access the life cell package .( S.Ekta - 8095853444)...
Complaint comments  Read comments Complaint category Kids & Baby

Lifecell International — Not refunding the money after discard, simply looting

 sanjeev_jm on Nov 12, 2015
Hi, I done stem cell banking for my daughter. After the report I decided to go for discard as it satisfies with their terms and condition. They accepted the discard, but not replying any mail or refunding the money for my discard. I am really frustrated by giving repeatedly complaints, but no positive response. No one is sending reply or calling back to my complaints. Life cell is really a bad decision who is thinking to get benefit after many years. The people can not give service now, what will be after 20 years....
Complaint comments  Read comments [2]Complaint category Health & Life Insurance

Lifecell International — Complete Harassment - Amount Overdue

 Pooji Khatri on Oct 21, 2015
Out of the blue after 8 years of stem cell banking for my elder son, I received an email stating that INR14000/- is due on me. I checked my records/receipts and provided detailed reply on 28th Jan: "We have done the full and final payment against our lifecell membership CRM No. - 71700009. To support this statement, we are attaching scanned pdf copy of the receipt of INR 33, 966/- dated 25th March 2008 that we paid in cash as full and final settlement against our membership. As on date, there is no amount outstanding. Infact, as per the latest statement that I received from Lifecell via email...
Complaint comments  Read comments Complaint category Kids & Baby

Lifecell International — Payment Receipt not received

 kvashist on Oct 5, 2015
Hi, I have purchased Umbilical stem cell packaged for my daughter.Now i have made the payment of Rs 25000 for 20 year as preservation charges through lifecell executive with sharing my credit card details with them on 30th Aug'2015.On 2nd Sep'2015 deduction happened and i got message from bank.Now from 2nd Sep till now i.e 5th OCt'2015 i am mailing them and calling lifecell customer care for the payment receipt but they are giving me one or the other reason.They told that all information is provided by me and now issue is pending with them but in next call they ask the same thing again like credit...
Complaint comments  Read comments [3]Complaint category Health & Life Insurance

Lifecell International — Umbilical cord not cut in time posed serious risk to my wife and new born

 Dharmendra Agrawal on Sep 23, 2015
NAME OF MOTHER: MRS.RAKHI AGARWAL CRM No: 150002000300 Summary : I have registered for stem cells preservation for my expecting baby but on delivery day the paramed did not reach on time(reached 25-30 min after birth time) to collect stem cells and when arrived he entered labor room totally ignorant of all hygiene, like no hand wash, no apron etc.Please note that not only paramed but entire team was informed 6-7 hours prior to actual birth time.As a result of this stem cells collected were contaminated .More dangerous is the fact that delayed disconnection of cord from baby to womb caused...
Complaint comments  Read comments Complaint category Health & Life Insurance

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