Lifestyle Stores — Refund for product not received

I ordered a product on 6 Sept 2022. As the size was bigger I initiated a return of the product. But for that I had to call them multiple times.
Finally on Oct 1 2022, the pickup was done.
But there was no confirmation on the site and I have not received the return yet. I have called them multiple times. Everytime I call they say wait for two more days.
OrderID - #[protected]
The worst customer service yet.