LittleApp — Coupon

Address:

Mumbai City, Maharashtra, 410210

On 7th December 2016 my friend and I went to Hugs and Mugs, a small café in Kharghar, Navi Mumbai. We bought a coupon from little app which stated we could buy worth Rs500 and pay Rs350 if we purchase through the app. We had done this earlier without any hassle so were rest assured this time too. When we finished eating and went to the counter to redeem the coupon, it stated redeemed, when we asked the person at the counter he said the coupon code is invalid therefore you need to pay the entire amount. We asked him to look into the matter, the owner, a lady and the person at the counter denied to take responsibility and said kindly contact little app. At that moment we were left with no choice but to pay our bill amount that is Rs530. The first thing we did the next morning was contact little app. They told us that they too can't take responsibility for the same because the coupon is valid as per their system. We went back to Hugs & Mugs and asked him to check. They told us its still not working and refund from our side is not possible. We called up little app to solve the issue on phone with Hugs & Mugs, But the conversation reaped no results. We have been regular customers of both, but none of them were interested in solving our issue. Eventually we ended up paying Rs880. We asked for a refund, but none of them responded. Little app told us to go and redeem the coupon again, we went twice, neither does the coupon work nor are we interested in forcefully eating food again. The little app people even said " We certainly won't provide a refund ". Certainly disappointing behaviour from both ends.