Livpure — Denied services inspite of the full payment

I am writing to file a complaint against Livpure for deficiency in services. I have been a loyal customer of Livpure for the past four years and have made timely recharges totaling Rs. 4188 until May 2024.
On October 15th, I relocated to a new apartment and informed Livpure about my relocation in late September. I followed the process as advised by livpure team and raised a request for reallocation and scheduled the uninstallation for October 13th.
On October 12th, I received a call for uninstallation in spite of 13th. I informed the representative that the uninstallation was scheduled for October 13th, but nobody turned up on the scheduled date. I called the customer care daily for assistance, but was met with unhelpful and dismissive responses. Livpure representatives not only failed to assist me but also suggested that I uninstall the product myself or discontinue their services which is completely unacceptable given the premium I pay for your services.
I also sent emails about my relocation but did not receive any response. As a result, I have been without water supply in my home for the past 6 days and spending additional cost to avail drinking water supply. This lack of service and disregard for customer satisfaction is not only disappointing but also amounts to mental harassment.
I find it deeply troubling that despite being a paying customer, I am being forced to endure such treatment. I have tried to resolve this issue with Livpure directly, but my concerns have not been addressed promptly.
I therefore request the Consumer Forum to intervene and direct Livpure to provide me with the following relief:

Immediate installation of Livpure water purifier at my new address

Compensation for the inconvenience and mental harassment caused due to the delay in installation

Strict action against the Livpure employees responsible for the deficiency in services

I hope that the Consumer Forum will take my complaint seriously and help me get justice.
Thank you for your time and consideration.