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Livpure — Insects in ro livpure touch 2000+ tank

Address:Nainital, Uttarakhand, 263139
Website:www.livpure.in

I own a livpure RO touch 2000+ RO purifier.My RO filter life dispaly was showing 3 bars.OnceI randomly checked my RO filter water tank, I saw many insects floating in the tank.I was shocked knowing that I have been drinking this water for long time.
Although, I have raised a service request for the same but this is a built in problem with this RO.
How can this be possible to have insects in the filter tank when filter life is showing 3 bars.
I wanted to share it in social media but I am waiting for their response first.
My RO is out of warranty period but now I want to get it repaired without paying anything.
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Comments

Hi Devesh, we apologize for the inconvenience caused. Please share your registered mobile number. We will look into the matter & get back to you at the earliest. Regards, team Livpure.
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My registrred mobile number is
[protected]
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Dear Devesh, thank you for sharing the details. The concerned team will get in touch with you shortly. Regards, team Livpure.
Reply
Dear Devesh, as discussed with you over the phone service of your RO is done. We are also arranging for a special Kit for fixing the issue permanently. Regards, team Livpure.
Reply
Still waiting for the issue to be get resolved.I was very happy to get a call from livpure customer care one week back. They told me that the hole in backside of RO is a manufacturing defect and it will be repaired in one or two days but it has been one week since then.No one came for the service.

I still hope that livpure will take it seriously and take necessary action as soon as possible.
Reply
Dear Devesh, as discussed with you over the phone, your concern is addressed. Regards, team Livpure.
Reply

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