Livpure — No one attaining my service request, even after repeated calls

VIMAL BISHT

Aug 6, 2022

Address:

Noida

I am using livpure 2000+ water RO system. My 2 year AMC is ending in Sep, 2022. My service is due and I am complaining/registering my service request since last two months and service engineer is not coming to service my RO. Noida region livpure RO Manager is not responding to my request. In 2 year of service they changes the membrane one time and this time they are not ready to change it.

Same issue happened with my previous 2 year AMC. Previous AMC I purchased from Livpure service centre in sec 12, Noida and after 1 service I came to know that that center Livpure dropped due to some issue but no body is ready to provide me service.

Such a Bad experience with Livpure, I am ready to move to Kent. My phone no. [protected]. If you want, you can check my service details.

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LivPure customer support has been notified about the posted complaint.

Aug 11, 2022

Updated by VIMAL BISHT My compliant is not yet resolved. Till today i.e. 11/08/2022 no one is picking my phone and contacted me. Noida Livpure RO Manager Arvind, is not picking my phone, in whatsup he is not responding. My livpure service request went to Pranjul Trivedi and he promised me on call that he is arranging the membrane and will come to attend my RO service, now he is also not picking my phone. This is harassment after taking my money which is almost half the cost what I spend in purchasing the RO, and they are not giving me service.
Is there anyone in livpure higher management who can look into these issues.

Aug 18, 2022

Updated by VIMAL BISHT Today i.e. 18/08/2022 again I call the livpure customer service and request them to escalate my service request. My request is open since 1/07/2022 and till date no one came to service my RO. This is extremely unprofessional and cheating from livpure. They charging more than Rs.7000 for AMC (annual maintenance contract) and then they are not providing service. We as customer do not know to whom we need to escallate as existing system is not working.

Aug 19, 2022

Updated by VIMAL BISHT today my RO has stopped dispensing water. My house is without pure water, such a shame to livpure. I will not recommend anyone to buy Livpure or Microteck products. It is fraud company and harassing customers. Just want to pull money from customers.