Livpure — No service given after complaining multiple times

Address:

Pune, Maharashtra, 411048

We have purchased the Livpure water purifier 3 years back. last month the water purifier stopped working so we called a technician and fixed it. After fixing this the water purifier started leaking and we are unable to fill it . I have called customer care more than 20 calls to get this fixed. Livpure customer service takes the call and promises that technician will call within 2 hours and problem will be resolved in 24 hours. But in reality no one calls. I myself need to follow-up. They also give manager's number, executive's number, branch number which is also fake- [protected]. IN case if the number is reached then the executive says they are either in meeting, driving or on leave. They assure to call back in 30 minutes but no engineer is coming to fix the purifier. It has been 15 days now we are unable to drink water and have to buy it from shops.

I would like to get rid of this product and sue Luminous Water Technologies.