Livpure — Not providing a service

I have raised a ticket to shift my RO to one place to another place within a city and i called to customer care for the process. They told me that if i want to shift the same RO it will take 24 to 48 hours to move, if i want to new RO it will take one week. I Choose Shifting of RO, and i renewed plan so that i get the RO and water in time. I requested them do it early as i am having a 8 months baby. They took more than 72 hours and they still giving me the excuses and no one is ready to give the service. Customer care asking the time and now some one called me that they will pick the RO but they didn't came and when i called them they were saying they only pick the order if you need the same RO you should talk to customer care once. No one is responding correctly i have paid 700 + deposit money. I am buying water from one week. I lost my money. I feel it like a scam and wanted to file a case.