Livpure — Recharge and water consumption

Address:

Bangalore

Hello Livpure,
I had recharged for one year on 21/08/2023.
but before completion of one year, on 17/04/2024 it is showing all water is consumed.
How is it possible?
Please provide me with monthly water consumption details.
In livpure application it is showing only water consumption statement from January 2024 to April 2024 only not before January 2024,
that why I am asking you to provide me details of consumption before January 2024.
If I could see details of consumption for full year I used then why should I asking you.

Your application is is not working properly.
Please make a update in it then ask me to check application.

The details you provided those are not answering my question.
Please provide statement month by month from when I did last recharge.
If you can not provide, how can I agree that I used full water as per plan.
My plan was 150 ltr per month from 21/08/2023.
Please check below snapshots for your reference.
and look into this issue on a priority basis.
Waiting for your reply.