Livpure — Service of RO

shanker kashyap

from Delhi, Delhi

Address:	Meerut, Uttar Pradesh, 250002
Website:	[email protected]

On dated[protected] service request no. JS[protected] happy code 831 allocated for service of my RO to Mr. SHAHID (Mob No-[protected]/MEERUT-UP). After 3-4 calls on different days Mr. Shahid has come & only check the TDS but did not make the whole service (because i was not available there due to my duty hours). After this from that day I have made several phone calls (10-12) to Mr. Shahid continueously for service. He attended the some calls after a long time and reply that he will come soon. After attended every calls, Mr. Shahid told me that he is very busy at this time and he has not time for this. Mr. Shahid advised me to remind him for service by phone, but he has not come still today i.e.[protected] for service. And today i.e.[protected] I have asked with Mr. Shahid about service by phone, he has totally refused to come for service and said that he has no time for it and he will not do this and said to make this service by any other.

Mr Shahid has made above habit/behaviour every time of service.

Does Livepure has not control over their service engineers habit/behaviour and work at all. Please make some arrangement for feedback.

Please take necessary action urgently about this at your end. And kindly tell me that have I made any wrong/fault decision by taking RO of your company and how many calls/time for service is being taken making one RO service by your firm. I have no free time to remind by phone to service engineer again and again as advised Mr. Shahid. I can not calls by every 2-3 days repeatedly for the RO service only in today time.

With kind regards.

Yours faithfully
SHANKER KASHYAP
MEERUT UP
[protected]

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LivPure customer support has been notified about the posted complaint.

Nov 23, 2016

Updated by shanker kashyap On dated[protected] service request no. JS[protected] happy code 831 allocated for service of my RO to Mr. SHAHID (Mob No-[protected]/MEERUT-UP). After 3-4 calls on different days Mr. Shahid has come & only check the TDS but did not make the whole service (because i was not available there due to my duty hours). After this from that day I have made several phone calls (10-12) to Mr. Shahid continueously for service. He attended the some calls after a long time and reply that he will come soon. After attended every calls, Mr. Shahid told me that he is very busy at this time and he has not time for this. Mr. Shahid advised me to remind him for service by phone, but he has not come still today i.e.[protected] for service. And today i.e.[protected] I have asked with Mr. Shahid about service by phone, he has totally refused to come for service and said that he has no time for it and he will not do this and said to make this service by any other.

Mr Shahid has made above habit/behaviour every time of service.

Does Livepure has not control over their service engineers habit/behaviour and work at all. Please make some arrangement for feedback.

Please take necessary action urgently about this at your end. And kindly tell me that have I made any wrong/fault decision by taking RO of your company and how many calls/time for service is being taken making one RO service by your firm. I have no free time to remind by phone to service engineer again and again as advised Mr. Shahid. I can not calls by every 2-3 days repeatedly for the RO service only in today time.

With kind regards.

Yours faithfully
SHANKER KASHYAP
MEERUT UP
[protected]