[Resolved]  Livpure — technician from livpure damaged the product during preventive maintenance

Address:	761002
Website:	[email protected]

Complaint no
Js[protected],
Js[protected],
Js[protected] &
Js[protected].

I am maj jay singh. I got livpure touch plus ro installed on 27 aug 16.

I have requested for preventive maintenance (As promised by company at the time of installation) on various occasions on 7 apr 17, 6 jul 17, 25 jul 17 & 8 aug 17.

Service request numbers are provided as above.

I have also spoken on various occasions on mobile no provided in confirmation sms ie [protected].

After prolonged requests of 5 months, technician (Or so called engineer) from livpure mr madhusudan (Mobile no [protected]) arrived on 10 aug 17.

He did some cleaning & took the customer satisfaction code & went away.

But he was so ill trained that he damaged the product. As now, the water purification stopped, which i came to know as soon as water stored in tank finished.

I called him immediately on 11 aug 17 & again started the same old story that i will come today evening or tomorrow morning, but he has not came till date. Now, he has stopped taking my call.

Now i have no water at my home & begging the same from my neighbours.

This incident has further strengthened my view about livpure that company is worried only about selling their products & not at all worried about services afterwards & that is why their technicians (Or so called engineers) are so well untrained & capable of damaging the product even during preventive maintenance.

I will again say that name of their company should be changed to lie pure from liv pure because these guys just keep telling lies.

I will never ever recommend livpure product to anyone in my life.

Thank you lie pure for making me beg for water from my neighbours inspite of having a ro installed at my home.

Thank you for no action on customer complaints.

Thank you for no action against your non competent service centres & ill trained employees.

Now i am forced to lodge a complaint in consumer court.

Wish to see your company representative or lawyer soon in consumer court.