Lloyds — Very poor and pathetic service support for my Split AC

Address:

Ghaziabad, Uttar Pradesh

I bought 1.0 ton split AC (L13A5P) from Vijay Sales, Indirapuram Ghaziabad which was installed on 8-Jul-2013. The cooling from the very beginning was not good but it was manageable as we moved towards the winter season. Starting March 14, this issue became quite prominent but could not be diagnosed by the Service engineers. In July'14, I shifted to a new house and got the AC shifted from Llyods engineers. Service engineer noticed the same issue (poor cooling) and diagnosed that the outdoor fan motor has gone bad and it has to be replaced. For many weeks now, I have yet to receive the part and unable to use the AC. The worst part is that there is no intimation of the progress on my call and calls are closed without checking. I am give nos of Service managers of Ghaziabad and Noida but none of these are answering the calls. This part is also not available in the open market. So I am badly stuck and suffering in the heat. I strongly recommend not to buy a Llyods AC ever not because of poor service but also because of poor product quality as the AC has troubled me from the very beginning.