Loop Mobile — Loop Mobile 'Loot's me yet again! 2nd time in a month!

Address:

Mumbai City, Maharashtra

Based on my complaint which I posted previously : :https://www.consumercomplaints.in/loop-mobile-its-loot-mobile-providing-extreme-...⇄ They have de-activated all Value Added Services on my mobile no.[protected] & I got Rs.25 as refund. I have also activated DND & so I receive no calls & messages from Loop Mobile. But to my shock, the caller tune got activated again! Everyday a certain amt from my balance is getting deducted for service which I didn't ask for. I am not sure from what day they re-activated the caller tune & total of how much has been deducted. But to my assumption, a sum of Rs.20 in total was deducted from my balance. I called the customer care for refund, but they just reject to give me refund. They tell me SMS codes to de-activate the caller tune. But since caller tune got activated from their side, I want them only to de-activate it. They say they can't activate & de-activate services & they do not accept that they have activated it & blame 3rd parties for activating them. When I tell them that if they can't refund, then transfer the call to your Team Leader or Senior. I will have a word with him. But they refuse to transfer the call as well giving silly excuses like the senior is busy on another call. I told them I am in no hurry & I can wait but still they find excuses to keep me away from communicating with their senior. Finally my complaint was taken with a promise of resolution being taken in 4 hours. But it has been 32 hours since then. But my caller tune has not been de-activated & neither have I got any amount of refund yet. But yet for another 2 days my balance got deducted. This is literally the extreme heights of pathetic service I ever come across in my life & that too 2nd time in a month. If a services gets activated or de-activated, then it is mandatory for a service provider to send a message regarding the same. But Loop Mobile never sends such messages & its enjoys 'Loot'ing customers secretly. I appeal to you to look into this matter of cheating very strictly since it happened 2nd time in a month & necessary action be taken against those involved. I want Rs.50 in total as compensation amount for the pathetic service which I received & for the trouble which I faced 2 times in the same month. for the overall trouble which I faced.