Loop Mobile — Its 'Loot' Mobile providing extreme pathetic service

Address:

Mumbai City, Maharashtra

My Loop Mobile no. is [protected]. I recharged on 20th June, 2014 with Rs.50 & my balance was about Rs.42. My total calls & messages from that date till today amounted to around Rs.8 & so the balance should have been around Rs.34. But to my shock, it is Rs.10 only. They activated value added services on my no. on 20th June like animation, value pack, wallpaper, bhakti sansaar, love tips, etc, without my knowledge & charged me a total of Rs.25 till date. What's more, even if they are activate, I did not get any benefit of any of those mentioned services which they claim I have activated. I didn't get any animation, nor any wallpaper or love tips or anything which sounds like bhakti sansaar. My money got wasted. When I call customer care, they say that they in no way can activate it so I myself would have activated them & even told me to check my messages. I checked them & told them there is no proof of me activating them & I want refund of services which I didn't ask for & amount cut. They said that refund is possible only of past 24 hours but they will de-activate all my services & promised me that not a single penny with regards to that will be cut henceforth. If you want refund, then talk to senior. But since senior was not available, they told me to call next day. Even then they breached their promise & my balance reduced. If you try to argue, they cut the call straight away. If you call again & tell them you want to talk to their senior, they just pretend to transfer the call & call gets cut midway before getting transferred. Today they crossed their heights. They sent me a message to activate caller tune which I didn't even check yet my caller tune got activated within 2minutes of receiving the message. They say they can't activate the service but this is best example I can give of service getting activated on its own. What's more, they can de-activate the services so for obvious they can activate the services. If a services gets activated or de-activated, then a message regarding the same should be sent but no message in that matter was sent. Hence. I was kept in dark about the activated services until I found out by myself. This is the pathetic service I ever come across in my life. Please look into this serious matter of cheating with a customer & help me to get my Rs.25 balance back along with some compensation amount for the trouble which I faced.