[Resolved]  Loop Mobile — Not refunding money for Caller Ring Back Tunes which I did not activate & not de-activating them

Address:

Mumbai City, Maharashtra

Despite various complaints to Loop Mobile, its customer care is denying my request for refund of Caller Ring Back Tunes which I didn't activate on my no.[protected]. Furthermore, they are not de-activating those tunes as well. I have lost more than Rs.25 as balance in total. They say that as per Standard Procedure, any issues needs to be brought to their notice within 48 hours. But I was unaware when Caller Ring Back Tunes had got activated because I did not receive a message stating that they were active on my no. People calling me on my Loop Mobile no. are not going to tell me that they heard a Caller Tune instead of the normal 'Tring Tring' calling tone. Secondly, I use a dual sim phone & the other sim is of Vodafone. I call or sms much from either of the numbers as most of my work gets done from WhatsApp. So I don't check balance often for any reductions. It was after a gap of some days when I called someone from Loop Mobile & I came to know that my balanced had reduced drastically even though there was no calling or messaging from my side for many days. This shows that I was secretly looted without any notice about active CRBT (Caller Ring Back Tunes). I didn't even activate the CRBT. It was activated from their side. I have the proof of the same. See the attachment. In the attachment, you can see the first message that 'Welcome to Caller Ring Back Tunes. The service will be available in 24 hours'. It simply means that Caller Tune got activated from their side. I received the third message 'Sorry, unable to process your request' within 2 minutes of getting the message. Normally such message is sent when wrong code is replied. But neither had I seen the message nor did I reply to it in a wrong manner to get 'Sorry, unable to process your request' message. It came from their side which means that while activating Caller Ring Back Tunes on my no., they made a mistake & I got this message which proves that they themselves played with my no. So, Caller Ring Back Tunes got activated from their side. All these allegations prove that I am eligible to get refund. As I was looted secretly without me having any knowledge about the same, the question of 48 hour time frame does not arise. So I request you to please take strict action against Loop Mobile & help me get my Rs.25 back & also de-activate Caller Ring Back Tunes permanently.