I am writing to express my deep disappointment and concern regarding a recent purchase I made at a Retailer in Dombivli, Thane. On 11th July I bought a bottle of L'Oréal shampoo from this store, expecting a genuine and high-quality product. Unfortunately, it has come to my attention that the shampoo I purchased is a duplicate, not an authentic L'Oréal product.
As a loyal customer who values the quality and reputation of L'Oréal, I am shocked and dissatisfied with this experience. The product packaging and labeling appeared identical to the genuine L'Oréal shampoo, leading me to believe I was purchasing an original item. However, upon closer inspection and comparison with an authentic L'Oréal product, I noticed several discrepancies in the packaging design, texture, and scent of the shampoo I received.
Purchasing a duplicate product not only violates my trust as a consumer but also puts my hair and scalp at risk. I am concerned about the potential adverse effects that may arise from using a counterfeit cosmetic product, as they often lack proper quality control and may contain harmful ingredients.
I kindly request that you take immediate action to rectify this situation. I expect a full refund for the counterfeit L'Oréal shampoo I purchased. Additionally, I urge you to investigate the source of these counterfeit products and take appropriate measures to prevent such incidents from happening in the future. Ensuring the authenticity and safety of products on your shelves is essential for maintaining customer trust and loyalty.
I have attached the original receipt of purchase along with images comparing the counterfeit product to an authentic L'Oréal shampoo for your reference. Please review the evidence and respond to my complaint promptly. I hope for a swift resolution to this matter.
I look forward to your immediate attention to this issue and a satisfactory resolution. Thank you for your understanding and cooperation.
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