LT Online Store — order #[protected] still in processing stage since 2 months.

Address:

LT Online Store D. M. Dhadhi (Proprietor) Gr.17, Podar Chamber, Store Lane, Near RBI Bank, Fort, Mumbai 400001

On 17th june 2020, i ordered "verbatim cd-r extra protection, pack of 50-disk" and through icici netbanking, paid the amount of rs. 607.70 which includes:

1) subtotal rs. 460
2) shipping rs. 55
3) i-gst-18% rs. 92.70

Order #[protected] was generated and i received the invoice also. I sent reminder on 26th june 2020 and on 2nd july 2020 inquiring about the order status but only received the following reply with no action taken:

"because of less staff we were not able to reply your mails
We are trying are best to minimize the delay as much as possible to
Reduce your trouble. We have equipped our departments with more
Staffs and with some days your shipments shall be dispatched for
Delivery."

On 9th july 2020, i sent another email asking for refund but still same reply and no action.

I keep dialing the following phone numbers. +[protected], +[protected], +[protected], +[protected] and they all keep ringing but nobody answers.

These people are taking money and also giving invoice with gst included but no response from them, totally disgusted and a extremely unprofessional for a company who claims to be the india's online it product wholesalers with iso® standards.

Their website does say:

"* important notice : 30% orders will be dispatched after lockdown due to coronavirus *

Due to covid 19, delivery of parcel may be delayed 1 to 2 months."

Its been two months and i certainly deserve a response from them if the take my money.

I understand the covid 19 situation in our country but many o[censored]s customers have things to be done in this tough times and i dont want any excuse from a company like lt online services.

I need a refund and do not want to do any kind of transaction with them ever in the future.

I have received shipment from italy and china also which took less than 40 days and these countries are even worst affected with trade routes blocked and here people are not able to fulfil an order or refund it. This is totally unexpectable.

-gurmeet singh

Email: [protected]@yahoo.com
Mobile no.: [protected]