I was returning back from Switzerland in your airlines on 23 Sept 23 on a business class ticket. I was involuntarily downgraded from Business class to Economy. The flight staff at the counter handed over a compensation voucher mentioning that I will be getting this in a weeks' time, I haven't got the compensation for almost 6 months now.
I wrote an email to your customer care, called a few times, unfortunately there is not solution. They are just brushing away with vague answers and recently I received an email that is half baked and they saying there is no compensation despite the voucher Lufthansa provided.
Here are the details of my travel and response Lufthansa staff provided.
Recent email thread from Lufthansa customer relations - date Feb 20, 2024, with a subject line - Your Feedback to Lufthansa, FB ID 38224364
Details of Involuntary downgrade
Name - Raghu Kumar Tallam
Flight data - LH 754/23Sep23
Ticket Number / FILEKEY[protected]/5fVA9V
Compensation voucher # - [protected]
EMD Number[protected]
Issued: 220/23Sept23
Value: EUR 650 Was this information helpful? | 
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