| Address: | 560037 | | Website: | www.luminousindia.com |
I raised a complaint through the luminous toll free number on 20th oct (Ref # [protected]). Till date (4 days later), i have not got a call from any technician. On contacting the customer service again yesterday (23rd oct), i was given a wrong mobile number of the technician. They have no idea what is happening on the ticket and are least bothered about customer issues. I was on the phone on hold for 5 minutes before they answered and even after selecting 1 for english on the ivr menu for english, it was forwarded to the hindi speaking executives. I called this customer care number 4 times and all the 4 times a hindi speaking executive used to respond, even though i selected english.
I am really frustrated with the levels of customer service that is being rendered. I have spent rs. 19, 000/- for this product and expect a quality service and prompt response, both of which is completely ignored now and is pushing a customer like me away from buying any more luminous products ever. Was this information helpful? | 
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