Luminous Power Technologies — Non Replacement of battery

Address:	Jhansi, Uttar Pradesh, 284003
Website:	www.luminousindia.com

Hi,

I have bought luminous battery 2 years ago. For the last six months, back up of the battery is running low. I have lodged a complaint in august but problem remained unresolved due to non availability of substitute battery. In Feb, 2017 I lodged the complaint again and an executive came and put his separate charger for battery charging and after 48 hours came and checked if the battery is fully charged. After satisfaction of fully charged battery, he checked the battery status with 3 fans and 4 CFLs load and confirmed that the battery is under-performing. But again, they were not giving the substitute battery. I called the person who sold me this battery, he somehow arranged the substitute battery and picked up this battery, as the replacement was supposed to be done with in a week.
We were out of town for a while and as we returned, we called the concerned person and got the battery delivered by the person who soled the battery. The very next day we saw the fluctuations in light, as soon as the power cut took place.
On complaining, we came to know that the battery was not replaced, it was only recharged and delivered to us, and the company was trying to fool us.
Now again, on complaining we did not receive any assistance and have the same old battery after a follow up of 8 months.

I am so frustrated and tired of asking for a permanent resolution but everything I tried, went in vain.

Now I seek your kind intervention for the resolution of this issue. Your kind support and assistance would be appreciated.
My battery details are;

Model: LE570TT
Serial No.: 647795
Warranty: 3 years
Purchase date: 28.09.2014
Complaint No.: [protected]
Lodged on: 31.01.2017

I have just now received a call from luminous with no [protected] and when I asked him who is this, he said, "Tera baap baat kar raha hun...aur kaun." and cut the phone instantly.

Now I seek a solution for this also, otherwise I have to lodge an FIR against him.

Thanks,

U S Sharma
_91 [protected]