Luminous Power Technologies — pathetic customer service. they don't care the customers.

Address:

Ernakulam, Kerala

I purchased luminous 1100 inverter power back up on june 2017. The unit got non functional on 17th november 2017. I raised a complaint on 20th to customer care. They initially said a guy will call and get rectified shortly. After 4 days i called customer care again. At that time they aksed me to call the service manager number. I tried calling them, but the phone is switched off. The next day i called the customer care again. This time they gave the service manager kerala area (Harish) number. He tool the phone and he said he will come to m place after 2 days. However it never happened. I tried multiple time even today. But he is not picking the call. Seems kike they dont want to take the complaints from the customers. This is too much frustrating.. Today is the 10th day without the power backup... My complaint number is mentioned below.

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