Luminous Power Technologies — UPS

Address:	Bharatpur, Rajasthan, 321001
Website:	www.luminousindia.com

The customer purchased Luminous Home UPS 2000VA Cruize SL 14E929B1012800 from Taneja Electricals, Exhibition Road, Bharatpur, Rajasthan (Invoice No. 8560 dtd. 30/10/2014).

From 28 March 2016, we lodged complaint to customer care regarding problem in UPS (Complaint No. [protected]). The Customer Care has given us the number of Service Engineer ([protected]).

Despite of timely action, we were not given the services by the Service Engineer. We informed at the Luminous Helpline Number as reminder calls of non-professional attitude of Service Engineer but unsatisfied with their response of delivering services on next day (i.e., 31 Mar 2017). We are still waiting for the services of the company side.

We suffered from the breakdown of power and need compensation of the delay in the services from the company.