Made Easy — postal study package didn't send

Sir had asked for a book on June 10. You did not send it yet, but you did. I gave you all the money on this book. Please send the book? Or tell the reason for not sending it. Please answer me.I called you two four times but you only promised but what the book did not send. I did not expect anything from you. I'm sorry but I'm not satisfied with your management. Please reply me. Thank you