[Resolved] Magic Holiday Club — Unauthorized charging of credit card and debit card

saini bharti

from Jaipur, Rajasthan

Address:	110091
Website:	www.magicholidayclub.com

Hi,

My name is Bharti Saini.I am an CitiBank credit card customer. On 2nd of July 2016, I got a call from a certain person saying he was from CitiBank premises and telling me I had been awarded a VIP customer status for being a faithful customer. I was explained number of schemes and packages as rewards and he guided me through a series of IVR steps for the same all this happening under the pretext that he was from CitiBank . Under the impression that I was talking to a CitiBank line I had entered my card details in the IVR call as a verification.To my amazement after the call I realized my credit card had been debited by an amount 9998 rs and 4999 from my debit card The call was from a certain tourist group by the name of Magic holiday club. I have notified them through mail that the transaction made was void and any product or services they address in my name is not authorized by me. My Package has expired Please the amount refunded. No one from their side has replied to my mail till now.

Thanks & Regards

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Jul 6, 2016

Complaint marked as Resolved

this complaint has send to wrong section

Magic Holidays customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2016

Magic Holidays Customer Care's response Dear Mrs. Saini, We would like to inform you that you have posted this complaint against the wrong company/organization. The company you have referred to in this complaint is Magic Holidays Club whereas you have posted the complaint against a different company called Magic Holidays. I represent Magic Holidays, a panoramic group company and we have no relation with magic holidays club, the company you have referred to in your complaint. I would request you to please remove your wrongful complaint against our organization and choose the correct organization that has perpetrated this fraud on you. Also, many organizations including banks are constantly alerting their customers against fraud calls/hoax calls/misrepresentations/phishing using sms/emails/television etc. These days every bank alerts its customers not to disclose card nos/card pins/CVV nos. over the phone. We are surprised you have become a victim to such an act and totally sympathize with you. And not only that you have posted the fraud against the wrong company! We are in the service industry and committed to solve OUR customer grievances.But the grievances should be related to our business/ organisation.