Magma Fincorp — Non refund of tds amount with interest

Address:

Mumbai City, Maharashtra

This was the reply that i received after 1 year of contant follow up(from magma)
Dear Sir,

Your TDS refund amount is ready to transfer to your account --- Please help in providing the cancel cheque copy for online transfer.

Case Study:

Your TDS amount is been refunded through cheque and also called you to pickup the same from Branch, but this is been not done.

In mean time the TDS refund cheque is been expired and we have again send the cheque to our HO to release payment through NEFT.

Trust if you provide me the scan copy of cheque the amount will be refunded today or maximum tomorrow.

we mailed them the below statement-
mr. Rajaram(magma employee with whom i was constantly following with this matter)
the charges you have put on our company are completely baseless that we have been called and we were unable to pick the cheque from your company.second thing you are trying to hide your mistake by putting our comany in fault.
3-we have come to know that the tds cheques are pending when our chartered accountant told me that the t.d.s refund is still pending from magma company rather it was your responsibility to ackowledge regarding refund.just showing us that the cheque was made and it was ready doesnt make any sense.
4-after my ca alerted me i had put a mail 6-7 months back(approx) that i havent received a t.d.s refund from your side.you replied please submit the tds certificates to the bramch.we also did that and we were told you would be informed when we receive the cheque from the head office.
mr.Rajaram(THE GENTLEMAN)who thinks he is the powerful man, i was after you from past 5 months, but you are busy in the meeting for 24 hours and you ignored us.u also ignored our calls.you also ignored my whatsapp.and i remember 2-3 times you have picked my phone also and replied me that i will check and let you know in 10 mi.but i just waited for your call.
mr.Rajaram you have no sense how to deal with the customers.remember PREVENTION IS BETTER THAN CURE.
when icame in your branch to foreclose the loan i know rudely you behaved, itstill pinch me and you also charged meunnecesary hefty cheque return charges which was technical error
to sum it up, request you to pay me the refund with 18%interestp.a.or face some serious action.
hoping to get a positive revert in two days.this time i hope u take it seriously and revert me in next 48 hours.upto u Rajaram
p.s-rajaram-you have no clue to what extent i can go to claim my refund amount with'' INTERST''