[Resolved]  Mahadiscom — Faulty Meter

Address:

Pune, Maharashtra

Hello All, I need to ask one simple question to all who are reading this complaint we all had paid for new connection and got the new meter and after few years MAHADISCOM replaced old meters with the digital meters and this time it was funny that it was free of cost and took all our OLD Meters and did not return our meter or the meter price which may have been sold to someone else in rural area or put in junk on per kg to scrap dealer, apparently I don't know what they did with it, the funny part is I had some sparks on my meter and this month my Aug 2014 bill was double than the average. I told them to replace the meter as the wire fitting to the meter was very loose which was in the plastic box only accessible to MAHADISCOM employees, so they did a faulty Job I guess, so now my meter used to have some sparks and power used to be off due to this, I was told that I need to pay INR 600, so I complained to customer care then the team still dint show up and my family members had to go and meet these guys and so on they asked to pay as this is not covered as per their rules and forced to pay the monthly rental also as I still have 10 days to pay it, but I had no choice but to pay because I would have no power because of the above problem and now according to the commission under Regulation policy I have mentioned below what this clause says: **************14.1.3 Consumers may elect to purchase a meter from the Distribution Licensee or from any supplier of correct meters in accordance with specifications laid down by the Authority in the regulations made under Section 55 of the Act: Provided that till the regulations are specified by the Authority under Section 55 of the Act, consumers may purchase the meter in accordance with specifications laid down by the Distribution Licensee: Provided further that where the consumer elects to purchase the meter from a supplier other than the Distribution Licensee, the Distribution Licensee shall be entitled to test the correctness of the meter prior to installation: Provided also that consumers who elect to purchase a meter from the Distribution Licensee shall purchase such meter from the Distribution Licensee at such price as approved by the Commission under Regulation 18. 14.2.3 Where, upon a complaint by the consumer or inspection by the Authorized Representative, the meter is found to be burnt, it shall be replaced and supply restored to the consumer. Provided that the Distribution Licensee may recover the price of the new meter from the consumer: Provided further that the estimated electricity charges for the period for which meter was not available due to burning of meter may be billed to the consumer in the ensuing bill after supply is restored. 14.2.4 Except in the case of a burnt meter or a lost meter, the Distribution Licensee shall not be authorized to recover the price of the meter more than once during the continuance of supply to the consumer.*********************** So they took my current digital meter which had 5 years guarantee, this meter was only about 2 years old and they took money also INR 600 and took our old non digital meter also I would rather say stole and now they will get replacement from my old digital meter from their supplier, I said I should get that replacement and not them probably they might even get reimbursement from supplier not sure :) but I think the replacement product it’s their profit. So I was looted 2 times. The Employees who came to my place were Officer 1) Wagh 2) Bhakt (Pune Pokle vasti office) Wagh also threatened me he will complain to cops if I don't return my old meter. This dude was very rude and was not professional at all and do not know how to talk with consumers was as if Bhai of some slum area. All I need to tell you guys this is all chain or problems, I don't want to say more but beware and don’t return your old meters or take in writing from them. I wish we had a better power company or one more competitor in same area, very hypothetical at the moment  but yes just calculate how much is 1000 x INR 600, just assuming if 1000 homes are facing same problem in one day, this is just one scenario that I faced so I know this one about mine, I hope my experience would help you guys to not suffer from the unprofessional guys like these. I think MAHADISCOM should also introduce special behavioral training for their employees with consumers. These guys have no right to raise their voice in our own homes. Mr.Wagh you are lucky today your visit was in descent family try to do with some Bhai, probably thinking of the same must have scared out of you.