Mahadiscom / Mseb / Msedcl — bill for burnt meter

Address:

GAVDEVI FILTERPADA AREY RD POST NITIE POWAI MUMBAI BHANDUP 400087, Mumbai City, Maharashtra, 400087

Consumer number:[protected]
Bu/circle code:4732 - ishwar nagar s/dn
Name:mr. Vasant vithoba kashid

Meter is burnt and we have not used any single unit of electricity. Still i am getting average bill. Mseb staff is not able understand the complaint. They just say you to pay the bill irrespective your using the electricity or not.
Below complaints i have registered
Date :08 mar 2019 03:49:01 pm
[protected] complaint - meter not functioning (No display)

Date :17 apr 2019 10:05:34 am
[protected] complaint - meter burnt assigned

So please make my bill zero and replace the meter.
Mseb portal not allow me to escalate the complaint, saying "selected
Service request already present for consumer number"