Dear Sir/Madam,
Our self Pragyan Sahoo and Rinky Sahoo, having consumer number "[protected]" had raised two complaints "[protected]For meter not functioning" and "[protected]For incorrect billing". Both these complaints were closed without giving resolution and without seeking customer satisfaction.
1. The meter connected to the property is unused since Jan 2021.
2. From Jan 2022 onwards the meter has been marked as faulty which I realised lately in April 2022.
3. MSEB itself has marked the meter as faulty since Jan 2022 but have not taken any action since then.
4. I kept on paying the bills till Feb 2022.
5. The verification of the faulty meter was done upon my request when I travelled to the said property in April 2022 for a week.
6. Having raised the complaints and following up since then, I am getting the same reply that there is no new meter available and they cannot confirm by when it will be replaced.
7. I am being given examples of cases of customers who are waiting for meter replacement since more than 6 months.
I am now helpless and I stay out of Maharashtra. Now I am giving my house on rent from today 26th of May 2022.
How will the correct payment be done the correct reading be captured. I am being told by MSEB people that these will be corrected only after the meter replacement is done. Till then I have to continue paying the higher bills.
Please help.
Your's Faithfully,
Pragyan Sahoo
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