Maharashtra State Electricity Distribution Co. Ltd. — Illegal practices of line disconnection in 4652:cbd belapur sdn

Address:

Mumbai City, Maharashtra, 400614

To Division officers in Charge and Public relation department, Maharashtra State Electricity Distribution Co. Ltd. Consumer Details: Consumer Number:[protected] Billing Unit: 4652:CBD BELAPUR S/DN. Consumer Name: RAJARSHI MANDAL Address: FLAT NO-D/1401 PLOT NO-46, 47, 55 SECT-11, 400614 This is to bring to your notice unethical and bad practices followed by Electricity office members of CDB Belapur Sector 11. This has become a regular practice in CBD Belapur area Sector 11 that some indiscriminate workers(who refuses to disclose names) from Maharashtra State Electricity boards visit every building and disconnects electricity lines without any permission or notice or any logic. Most often they hound the consumers for no reason. Unfortunately, I have been the sufferer of this ill practice not once but thrice in this year. Tonight (December[protected] my wife came back from office to discover that our electricity line of our flat 1401has been disconnected. Currently I am in US and have no clue of whom to reach out to. We paid our electricity bill of last month online. This month there was a delay but it’s hard to understand why would you disconnect electricity line without our permission (when you are legally bound to.) Please do not think all consumers are illiterate fools and do not have any idea of rights and legalities. This is to keep to your notice that under Electricity Consumer right section Consumers have a right To receive minimum fifteen clear days’ notice in writing before disconnection under default of payment under section 56 of the Act. 1) No Notice was sent to us (the consumer) before disconnection. 2) The Bill generated for the month (attached to the email) says due date for the month is 11-December-2015. Even if electricity board decides to send me a notice (which they have not as yet ) on 11 December, 15 days from 11 December is 26-December-2015. Under no logic can someone come and disconnect the electricity of our house. 3) I would like to take this matter to the consumer forum if a strict action is not taken against the electricity mafias in our area. 4) An apology from the Electricity Board would be helpful. 5) Also please let me know the contact number of the Manager of CBD Belapur division who takes the call of disconnection. So that in future I can contact him directly without disturbing others. As I mentioned earlier, this is not the first but third instance. My electricity line was disconnected some 5-6 months ago even when we paid everything on time. My wife had to go all the way to Vashi to get the connection back when she showed the receipt of payment. Please understand that we are working couples. It is not our duty to inform the random bill collectors in CBD Belapur that we have paid online. Lastly, I do not have any personal vendetta on the Electricity Board, I think you guys are doing good job in providing us continuous electricity without regular power cuts. However I think I should bring to your notice the illegal practices which can potentially lead the department into black water. Please let me know if I am wrong in my complain. We need to solve the problem together. Your reply and support will be much appreciated.