Mahendra Travels — reserved seat not given to passenger

Address:

Jaipur, Rajasthan, 302013

I have booked bus ticket in Mahendra Travels bus through paytm on 21.7.18 through online booking system with paytm at the time of booking due to typing mistake the gender of passenger is female selected but i requested to paytm and Mahendra Travel to change it to male gender before bus timing but both have denied for the changes and they both said no refund, no changes are possible so no seat provided to the passenger
the full details are as under : ticket pnr number is :[protected]paytm)
the full address is Mahendra Travels, Pandri, Bus Stand,
Raipur (C.G) Pin Code 492001, Mahendra
travels, pandri, bus stand, raipur :0771-
4058415, 4058417, Bus stand, raipur (c.g)

Kindly do the needful for the above loss

Regards

Sukhvinder [protected] (mobile)