Mahendra Travels — Service and misbehaviour of driver

We have booked our ticket from nagpur to pune on 09/06/2021 from boarding point Bhole petrol pump.Firstly the bus was late by half and hour and our seats were alloted L 3A and L 3B.
The driver and the conductor misbehaved with us regarding the luggage and said we don’t have any space for your luggage keep it with u in the bus and used very much slang words also our reserved seats were alloted to some other person and they gave us seat R 3A and R 3B instead of our own seats that was L 3A and L3B.We are highly disappointed by the service and hygiene in this pace of covid time and by the misbehaviour of the bus driver and conductor.Also the AC was not started as they were using only fan mode for cooling.Strict action should be taken against them as well as the company is whole sole responsible for the same.The bus number is provided as below- CG04MW2591