Mahindra And Mahindra — A brand new bolero neo

Address:

Horizon motors- Mahindra, thelakom, Kottayam DT, Kerala

I'm writing to bring Mahindra's attention to the fact that I purchased a brand new bolero Neo, from the Mahindra showroom in kottayam, Kerala and barely 2 days later it has complaints and me and my family get stuck in the middle of the road right in the centre of a town! I received the car from showroom already having a 42 km reading on the odometer. Less that 117 km later which was 2 days later after delivery my car showed engine check light and the acceleration was cut while driving back home from hospital. The acceleration was cut, I felt missing, I saw the engine check light! I immediately took the vechicle to the side of the road and parked it there. This happens at around 2 pm in the noon, i contacted my relationship manager at kottayam showroom and he agreed he'll liase with their team in Changanacherry where we where stuck at. I waited there with my family for hours and they kept saying help is on the way! 3 hours later 2 mechanics showed up from the nearest service station, scanned the vehicle using a small device connected to the car and then left off without saying what the damage was or anything! They just told they are incapable of handling such electrical works here in Changanacherry, so it'll have to be taken to Kottayam. Their RSA team was informed from the showroom only at 6pm and later the vechicle was taken from there are 7:15 pm. All these hours I had to wait with my 60'ish years old parents in the middle of the road! We paid around 14-15 lakhs, bought a brand new car only for me and my old parents to be seated on the side of the road for almost 6 hours straight! I returned back home by bus in the middle of the night at around 9 pm. Will Mahindra bear responsibilities to all the inconveniences caused to me and my family?! I kept calling their customer care and showroom contact and was of no use except a ton load of different people calling me each time from the customer care to ask what the problem was. Kept explaining that we were stuck in the middle of the road since 2 pm and road side assistance was only activated hours later. This is the worst experience of my life! They took the car that night, was a Sunday the next day and the next working day we went to the showroom. They say they haven't properly diagnosed, they are not sure what the problem is. They suspect turbo and erg problems! How would a common man reciprocate to all this, what does it mean for a brand new vehicle to be stuck in the road because it's turbo has some malfunction! What's the quality of the factory check, QA/QC check and the PDA check right before delivery? If such an establishment like Mahindra has failed to let us know they are letting out a faulty cars in the market after manufacturing, who is responsible for it? All this happened on Saturday, it's Tuesday the 4th of April and still there is no ETA on when the vechicle will be delivered back? If a brand new car shows major manufacturing defects like a fault turbo what is the quality that Mahindra is offering? Who is going to compensate for my losses, the defamation and the inconvenience caused to me in this regard?