Mahindra And Mahindra — AMT /Actuator issue

Address:

Number30 madhava road PMK nagar Nungambakkam Chennai 600034

I purchased a new Mahindra TUV 300 T8, automatic car from your show room in Chennai Anna Salai on 16/06/2016 and picked up a warranty for five years hence. The engine number is “V2G6D23176, chassis number is MAINA2V2EG6D37781.
The vehicle has done 26, 918 kms now and has been very sparingly used till date partly due to corona pandemic induced stay at home and substantial road and infrastructural developments resulting in road excavation activities going for a sustained longer period requiring car retention in the garage and virtually making a mockery of the warranty period, expiring in vain.
I have a problem with my car when the car stops suddenly and the indicator flashes indicating I need to move the car to the repairer to address the fault. I visited your garage in ‘Guindy’@ Chennai and understood that the car's “Actuator” ( AMT ) needs replacement and that would cost around INR 80, 000/-. Why so soon and that too with so poor mileage on record suggesting issues extraneous; other than normal wear and tear or mechanical breakdown arising out of any accidents
I fail to understand that this car which appears literally brand new is having such serious malfunctioning. This appears a serious unresolved issue with majority vehicles of this tribe that came out of your assembly lines in 2016 have this ‘ACTUATOR’ malfunctioning. I understand that the issue is more towards design fault (poor and inadequate R&D support) and should have been a case for product recall immediately. Reputed car manufacturers that are quality conscious and customer centric generally would have quickly recalled cars defective to fix issues than suffer credibility gap with customers whose first choice of cars were the one purchased. Whilst your organization stood oblivious and deliberately deviating the ethical and business demands from being a genuine conflict resolver.
I fail to understand that despite knowing the product is suffering from deficiency no attempt has been taken to address this issue shows absolute negligence and breach of good faith.

It is not only my interest at stake not knowing how to use safely this car on road but echoing that of innumerable others who suffered buying this defective piece and forced to suffer silently and or paying huge rectification cost that are imposed on us due to poor design efficiency.

I am first needing a resolution in respect of this defective piece in my car and what action would you take to instill confidence/ alleviate my sufferings to go forward. I am unable to use my car as the car stops right in the middle of the road/bridges etc. Besides being a traffic nightmare.