Mahindra And Mahindra — Bad sales and service

Address:	New Delhi, Delhi, 110063
Website:	www.mahindra.com/business/automotive

Indraprastha automobile peeraghadi is the mahindra car showroom from where i have purchased my new xuv 500 - 1.99cc w10 model ch no: ma1yu2wdug6d11441 e no: wdg4d19236 regn dt:[protected]
On 23rd june i booked my first service appointment with them and on 24th 1pm their drive mr shiv kumar came to pick the car from my house for servicing at that time my car a neat and clean from inside, there were no dirt marks, foot mats were absolutely clean and no dust inside the car.
At 2 pm i got a call from their service adviser mr rahul (Not sure about the name) describing about what all work they will be doing while servicing my car. Mr rahul told me that, washing will not be possible as there washing equipment is not working (I was never informed about the same at the time of booking the service appointment) and he reacted in manner as if i know this washing equipment problem in advance he quoted me a statement that, "sir didn't the person making the service appointment inform you about this problem". However, he mutually agreed with me that, he will get the car clean from inside.
Further he informed me that, since there is no complaint in my car so they will be only putting engine oil, lubricant and door ajar oil. This should not take more than 3-4hrs
It took them 8hrs to complete the car service. At 9pm i received the car back at my home with yellow marks on the door, seat cover, dust lying on the entire dash board, foot mats are so dirty i doubt whether they are mine (40 days back purchase) or someone has replaced them with old ones.
On top of that, when i called up and informed the concerned department about the same no 25th no one is even bothered to give a positive response.
I have understood that, it’s a big mistake i have made by purchasing mahindra xuv.
But now since i have purchased it so, i am left with no option but to request you people to help me as i mahindra guys are not willing to extend support. They are completely carefree and shameless.