Mahindra And Mahindra — Blast in Thar Engine coupled with other inherent manufacturing defects beyond repairs

Address:

Gurgaon, Haryana

I had purchased one Mahindra Thar CRDE on 22.12.2012 from Supreme Mobiles Ltd., Bhiwani, Haryana, bearing Serial No. C2L94494, Engine No. BUC4L36600 and chassis no. MA1SL4BUNC2L94494, which was later registered as HR-15-B-4224. I want to state that ever since the said vehicle was purchased, there were numerous problems which the said vehicle exhibited. It was shocking for me to see that within 10 days from the purchase of the said vehicle, the accelerator pedal of the said vehicle had broken. The said vehicle was immediately taken to Sterling Motors, Gurgaon, where the said pedal was replaced and I had to wait for about three days for the same, only after undergoing much harassment, torture, humiliation and embarrassment. There was no plausible explanation provided to me either by the service engineer or any other person as to why the said pedal had broken all of a sudden. Thereafter, the said vehicle has only been a cause of constant mental pain for me, as it started showing multiple problems one after the other. After a few days, the entire wiper assembly malfunctioned and as a result thereof, the wipers stopped functioning completely. The entire assembly had to be replaced at Sterling Motors, Gurgaon. Thereafter, the vehicle was unable to be put into 4X4 gear (low) and the lever for the said 4X4 gear got jammed beyond a certain point. The same had to be repaired again at Sterling Motors, Gurgaon. After a few days, the RPM needle of the cluster meter of the said vehicle started flickering irregularly. The said vehicle had to be again taken for repairs at Sterling Motors, Gurgaon and the said vehicle was returned to me with the assurance that the said defect stood duly rectified. However, the said vehicle had to be taken to Sterling Motors Gurgaon again for the same defect within a few days. This time, the entire cluster meter of the said vehicle was replaced. After a few days, the combination switch of the said vehicle started showing malfunctioning signals, as the indicator lever would not return to its normal position even after negotiating the turn completely, the steering having returned to its normal position and other such glitches. The said vehicle was again taken to Sterling Motors, Gurgaon, for the said problem, where the entire combination switch was replaced. After a few days, there emerged a new problem with the alternator of the said vehicle and the said part was emitting some strange noise. The said vehicle was again taken to Sterling Motors, Gurgaon, where the alternator was repaired. Thereafter, there emerged yet another problem with the self of the said vehicle, as there was a strange noise from the self whenever the engine was started. The said vehicle was again taken to Sterling Motors, Gurgaon, where the self was repaired. Thereafter, the air-conditioning of the said vehicle stopped working completely and the said fact was disclosed to Laxmi Switchgear, Panchkula, where the said vehicle was serviced last and this problem was duly reduced in writing in the job card. However, the same was not rectified when the vehicle was handed back to me. Within about a month or so from the date of servicing of the said vehicle, on 07.02.2015 at about 4 pm, I was travelling in the said vehicle within Gurgaon with a friend, one Mr. Rahul. All of a sudden, there was some strange noise that started emitting from the engine. I was driving the said vehicle at that time, pulled over and opened the bonnet. We were trying to observe and actually figure out from where the noise was coming, when suddenly, there was a massive blast in the engine of the said vehicle and a huge ball of fire erupted from the engine. It blew off the bonnet from the most strongest of joints. The noise was such as if a bomb had exploded, as people as far as a kilometre away came running to inspect whether a blast had occurred. The impact of the blast was such that the windshield of the said car cracked and the dash board caught fire. The documents kept inside the dash board were burnt, some partially and some fully, on account of the said blast. The engine of the said car including majority of parts such as radiator and other assemblies were engulfed in the said blast, thereby rendering the entire engine and the parts to mere pieces/shreds of iron. As a result of the said blast, the said Rahul, who was accompanying me, suffered massive and serious injuries on his left hand and other body parts and had to be hospitalised immediately. I was standing next to the said Rahul at the time of blast, only suffered minor injuries on my arms and hand. I was discharged from a private hospital after first aid treatment. I believe that it is only a miracle which saved me, else my injuries could have been worse than the suffered by the said Rahul. Thereafter, the said vehicle had to be towed away to Sterling Motors, Gurgaon and is lying there since then. I am not interested in getting the same repaired any longer, for it remains to be a defective vehicle. Please note that although you sell the said vehicle advertising the same to be a complete off-roader, the problems listed above were encountered by me when I had not used the said vehicle for off-roading or any other rough usage at all. Also, after purchasing the said vehicle, the same was regularly serviced at Mahindra’s authorised service centre, i.e. Sterling Motors, Gurgaon. The last servicing of the said vehicle, however, was carried out at Laxmi Switchgears Pvt. Ltd., Panchkula, Haryana, also an authorised service centre of Mahindra vehicles. It is thus clear that you sold a vehicle, which not only had inherent manufacturing defects beyond repairs but was also a ticking time bomb. Problems stated above were only rectified for a limited period or were not rectified at all, which was nothing but an attempt on the part of your executives to get the warranty period of the said vehicle expired, an act which in itself speaks of gross deficiency in service in addition to adopting unfair trade practices. Please note your acts and omissions amount to offences of cheating and fraud as defined under the Indian Law. Be that as it may be, I am neither interested in getting the said vehicle repaired any more nor retaining the same, since it would amount to replacing the entire engine and the related assemblies and if such a thing is carried out, there would remain nothing in the said vehicle which was sold to the me, since majority of important parts have already been replaced in the said vehicle as stated above. Had I known about the defects in such abundance in the said vehicle, I would have never brought the same. I do not want to retain such a defective and explosive car and want an entire refund of the amount that I had spent on the said car along with interest and other charges. Harish