Mahindra And Mahindra — Cheating by dealer sri durga automobiles, new delhi - delivered 6 - months old xuv500

Address:

New Delhi, Delhi

I took delivery of an XUV500 W8 on 18th October 2015, which was allotted to me by my Company. At the time of delivery, the Rama Road branch of the Dealer handed me out some papers, invoices and receipts and were made to sign some papers. I didn't see the vehicle before taking delivery in the evening as this was not possible for me. However, a few days later my driver informed me that there were several mouse droppings inside the vehicle which I myself observed. Also, several fittings and fixtures looked rusted, and without the freshness of a new vehicle. I doubted the age of the vehicle and started enquiring with the Sales staff of the M&M Dealer since none of the papers mentioned this. They have been dodging a response for last several days. Only day before yesterday, I was informed that the vehicle is of April 2015 make (scan attached)! Ever since, I am at a terrible shock since 6 months' old vehicle means a straight financial loss of about Rs.1, 70, 000/- to me on a vehicle cost of Rs.17 lacs. This is a definite case of concealment of a crucial information from the customer amounting to cheating as I am now handed with a vehicle which is 6 months' old and has therefore undergone 6 months' natural depreciation. I started arguing the matter with Sri Durga Automobiles' Customer Care, but naturally their version is that it is a normal. I enquired with other Dealers of XUV500 in Delhi/ NCR, who are readily prepared to deliver a vehicle as fresh as October 2015 make. Therefore, the contention of Sri Durga Automobiles are mal-intended. They wanted to dispose off an old inventory and found a victim in me! Being their exclusive Dealer, M&M should own up the responsibility of cheating a customer and intervene. This is my first step to go public on the matter. I am once again appealing to M&M and Sri Durga Automobiles to arrange to replace the vehicle with a new one immediately. Nothing else will work to mitigate my frustration. Although I do not intend to do it but in extreme situation I would be forced to take recourse of violation of consumer rights and step up giving negative publicity against Mahindra & Mahindra (since the Dealer if theirs) and Sri Durga Automobiles.