Mahindra And Mahindra — Delay in service of Mahindra XUV 500 Vehicle W11 KA14Z5155

DrNBShridhar

Oct 4, 2021

Address:

Dr.N.B.Shridhar Professor and Head Department of Veterinary Pharmacology and Toxicology, Veterinary College, Shivamogga-577204. Karnataka Pho

Respected Sir, I had left a Mahindra XUV 500 vehicle with reg number KA14 Z 5155 in Mahantha Motors Shivamogga on[protected]. There is a gear problem and steering wobbling. They told that they will get it repaired within 10 days with free replacement of the required spare parts as they are under warranty. I had contacted Mr Pradeep CRM[protected] and the vehicle is under the custody of Mr Sanjay ([protected]) and they are telling that the spare parts are on the way and will get it done soon. The material delivery is very slow. Hence, I had requested the concerned (Mr Pradeep and Sanjay) and update me back. Hope that they are so occupied that they assured and told me that they will call back and did not called. Only Mr Pradeep received the phone and told that some of his relatives are no more and in sad mood. Over all I am very dissatisfied the way how the Mahindra and Mahindra Automobile treats the customers whose vehicle is under warranty. Please instruct the concerned owner of Mahantha and Mahantha Motors to do the fast work and to keep the customers updated. There is always too much rush of the vehicles and abrupt delay due to shortage of workers. It is also learnt that the company does not have the required spare parts and there is lot of delay in supplying. Pl ratifyRegardsThanking youYours faithfully
Dr.N.B.Shridhar MVSc PhD
Professor and Head
Department of Veterinary Pharmacology and Toxicology,
Veterinary College, Shivamogga-577204. Karnataka
Phone:[protected]

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Mahindra And Mahindra customer support has been notified about the posted complaint.

Oct 04, 2021

Updated by DrNBShridhar Respected Sir, I had left a Mahindra XUV 500 vehicle with reg number KA14 Z 5155 in Mahantha Motors Shivamogga on[protected]. There is a gear problem and steering wobbling. They told that they will get it repaired within 10 days with free replacement of the required spare parts as they are under warranty. I had contacted Mr Pradeep CRM[protected] and the vehicle is under the custody of Mr Sanjay ([protected]) and they are telling that the spare parts are on the way and will get it done soon. The material delivery is very slow. Hence, I had requested the concerned (Mr Pradeep and Sanjay) and update me back. Hope that they are so occupied that they assured and told me that they will call back and did not called. Only Mr Pradeep received the phone and told that some of his relatives are no more and in sad mood. Over all I am very dissatisfied the way how the Mahindra and Mahindra Automobile treats the customers whose vehicle is under warranty. Please instruct the concerned owner of Mahantha and Mahantha Motors to do the fast work and to keep the customers updated. There is always too much rush of the vehicles and abrupt delay due to shortage of workers. It is also learnt that the company does not have the required spare parts and there is lot of delay in supplying. Pl ratifyRegardsThanking youYours faithfully
Dr.N.B.Shridhar MVSc PhD
Professor and Head
Department of Veterinary Pharmacology and Toxicology,
Veterinary College, Shivamogga-577204. Karnataka
Phone:[protected]