Mahindra And Mahindra — Engine failure of XUV300 W8 P

My XUV300 W8 Petrol model is 2 year & 2 month old and so far traveled 18000km only. On ill & ungrateful day while driving on Yamuna expressway car suddenly stopped. There were no indications on dashboard before hand. Engine temperature & coolant level were ok.

After arranging Toe vehicle I took my Vehicle to nearest Mahindra service center at Etawah. There after 2 days of diagnosis technical staff observed that one valve of Cylinder-1 is missing and Cylinder-1 piston is damaged badly (Photo is attached).

Service center team took up this matter with Mahindra team. After 10 days Mahindra team concluded that "Exact root cause can not be confirmed however it seems to be due to some particle came on the piston and caused this damage".

Matter ended with open ended diagnosis.

Mahindra has not accepted that engine got failed due dislocation of valve or metallurgical failure of valve.

How can engine of 18000km old Car fail like this. Engine parameters like coolant level and temperature were normal. There was no sign of water ingress into engine.

Ultimately I have to buy new engine for my car worth around 1.7 Lakh.

As i would never again in my life buy a Mahindra car after this kind of bad experience and i even regret buying one.

Mahindra should do through analysis of this incident. It is either design defect or metallurgical failure.

WHY SHOULD A CUSTOMER SUFFER BECAUSE OF THE MISTAKE OF YOUR DESIGN DEFECT OR METALLURGICAL FAILURE.