| Address: | Behind Hanshvahinee School,itaura bypass sirmour road rewa mp |
COMPANY IS NOT UNDERSTANDING THE CUSTOMER PROBLEM ONLY FAVOURING HIS OWN DEALERSHIP.
I AM SHARING COMPLAIN POINTS BELLOW-
PLEASE SOLVE THE PROBLEM.
Re: On Purchase of Mahindra XUV 300 W-6 DS BS 6 MT XH against invoice No. INV22A000472 on date 02.11.3021 But Exchange Bonus and corporate discount and other company discount not received from M/s BHAGAWATI FRONTLINE MOTORIZER PVT. LTD SIDHI MADHYA PRADESH.
Dear
My Name is Rohit Mishra Mob.-[protected], email- [protected]@gmail.com. I had purchased the Mahindra XUV 300 W6 DS BS6 MT XH against invoice No. INV22A000472 on date 02.11.3021 But Exchange Bonus and corporate discount and other company discount not received from M/s BHAGAWATI FRONTLINE MOTORIZER PVT. Waidhan Singraoli Madhya Pradesh.
The Dealerships manager had communicated that, you need to pay full amount and the discount will come in your account. but till date I didn't get any type of discount against the Purchase of Mahindra XUV 300 W-6 Diesel.
I had also called in Mahindra and mahindra customer care but no one had given the information regarding discount and they told that Dealerships will give you discount information.
It was also noticed in updated model the rear spoiler and full LED TAIL LAMP is not available that is very bad decision taken by company and I am very dissatisfied due to this cost cutting done by Mahindra and mahindra. I didn't know regarding this before purchase of the Vehicle otherwise I was never Purchase XUV.
Kindly I am requesting to the concern person kindly take-up the matter with Dealership and provide the discount as early as possible, otherwise I will return the vehicle to the dealership.
I request to the company that provide the compensation to the customer for rear spoiler and Full LED TAIL LAMP. OR PROVIDE THESE ACCESSORIES FREE OF COST IN DEALERSHIP.
Due to this incident I will never recommend any one to purchase the mahindra and mahindra vehicle in future.
Very bad service by mahindra and mahindra.
Regards-
Rohit Mishra
Mob- [protected]
[protected]
Dear Sir,
Thank you for writing to us.
We understand your displeasure. We always try to make our customer purchase experience easy and enjoyable and hold our showrooms at very high standards.
Sharing your concern related to exchange bonus and corporate discount not received with our Sales Head copied in this mail, so that he can take a closer look and take necessary action as required. He shall connect with you and co-ordinate further. Your complaint no. CF[protected] is registered with us.
Appreciate your patience. Assuring you best services always.
Thanks and Regards,
Swati Tiwari
Customer Care – Auto Division
__________________________________________________________________
From: rohit99mishra
Sent: Thursday, November 18, 2021 9:46 PM
To: CUSTOMERCARE
Subject: On Purchase of Mahindra XUV 300 W-6 DS BS 6 MT XH against invoice No. INV22A000472 on date 02.11.3021 But Exchange Bonus and corporate discount and other company discount not received from M/s BHAGAWATI FRONTLINE MOTORIZER PVT. Waidhan Singraoli M...
CAUTION: This email originated from outside of the Mahindra organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Dear Sir,
Thank you for writing to us.
We understand your displeasure. We always try to make our customer purchase experience easy and enjoyable and hold our showrooms at very high standards.
Sharing your concern related to exchange bonus and corporate discount not received with our Sales Head copied in this mail, so that he can take a closer look and take necessary action as required. He shall connect with you and co-ordinate further. Your complaint no. CF[protected] is registered with us.
Appreciate your patience. Assuring you best services always.
Thanks and Regards,
Swati Tiwari
Customer Care – Auto Division
__________________________________________________________________
From: rohit99mishra
Sent: Thursday, November 18, 2021 9:46 PM
To: CUSTOMERCARE
Subject: On Purchase of Mahindra XUV 300 W-6 DS BS 6 MT XH against invoice No. INV22A000472 on date 02.11.3021 But Exchange Bonus and corporate discount and other company discount not received from M/s BHAGAWATI FRONTLINE MOTORIZER PVT. Waidhan Singraoli M...
CAUTION: This email originated from outside of the Mahindra organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Dear Sir,
Thank you for writing to us.
We understand your displeasure. We always try to make our customer purchase experience easy and enjoyable and hold our showrooms at very high standards.
Sharing your concern related to exchange bonus and corporate discount not received with our Sales Head copied in this mail, so that he can take a closer look and take necessary action as required. He shall connect with you and co-ordinate further. Your complaint no. CF[protected] is registered with us.
Appreciate your patience. Assuring you best services always.
Thanks and Regards,
Swati Tiwari
Customer Care – Auto Division
__________________________________________________________________
From: rohit99mishra
Sent: Thursday, November 18, 2021 9:46 PM
To: CUSTOMERCARE
Subject: On Purchase of Mahindra XUV 300 W-6 DS BS 6 MT XH against invoice No. INV22A000472 on date 02.11.3021 But Exchange Bonus and corporate discount and other company discount not received from M/s BHAGAWATI FRONTLINE MOTORIZER PVT. Waidhan Singraoli M...
CAUTION: This email originated from outside of the Mahindra organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
¹Dear Divakar ji,
Thank you so much for giving this type of false statment after selling the vehicle because customer has paid all payment.
I am sharing with you point to point true verbal discussion (some over call and some at the time of delivery of vehicle) which was done -
1. You had not communicated clearly to the customer that in place of exchange bonus you are providing the 3 accessories. seat cover, body cover, matting. at that time your word was "MAI KARWA DUNGA" .
As a customer every one understand like it's complimentary.
2. Before the delivery day or at the time of booking over call you hadn't cleared that you will be eligible for corporate discount and exchange bonus after taking TR Amount. Rs 4500.and any discounts we are not providing local customers.
3. At the time of delivery you had told for the exchange bonus, your vehicle valuation has been done and rate will come early.
4.you had comited regarding the exchange bonus and corporate discount in front of 3 person.
If you had cctv Camara and vedio then you can check clearly in audio and vedio both.
I have 3 person as a evidence they will clear you the true discussion which was made by you.
4. Your statement "After delivery the customer is making unnecessary demands on the call for additional amount " it is totaly false and I want only the discount as per your commitment and as per the company policy.
Corporate discount and Exchange bonus is pending from your side and I am thinking that my mistake was believing you and mahindra &mahindra and on behalf of your commitment and Faith in the company I had made payment.
5.i want to clear you one thing, I am not a illiterate customer . I know the customer rights and I will not be accept your false statment and false things.
I will not close this concern till I will not get all discount and one more thing, I will not be return any accessories because I had paid assembling charges for those accessories.
6.if my concern will not resolve early then I will raise this concern to mahindra and mahindra MD and in socal media also and if required then I will go another appropriate place for resolution.
Regards-
Rohit Mishra
-------- Original message --------
From: Branch Manager Siddhi Branch Manager Siddhi
Date: 25/11/2021 19:01 (GMT+05:30)
To: [protected]@gmail.com
Subject: Fwd- Concern Mr Rohit
Dear Sir,
As discussed while giving vehicle (XUV 300 W6 DIESEL BLACK) to Rohit Mishra on the occasion of Dhanteras . I gave a discount of 23000/- on insurance and corporate bonus 4500/- (when issued by mahindra) to the customer. and against the exchange bonus, accessories worth Rs-12000/- were given. After delivery the customer is making unnecessary demands on the call for additional amount.
Regards,
Divakar Singh
Sidhi (M.P)
[protected], [protected]
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