Mahindra And Mahindra — Faulty Mahindra Thar

Address:

Bangalore, Karnataka

HELLO FRIENDS, THIS IS MY EXPERIENCE WITH MAHINDRA THAR. I WANT TO KNOW FROM ALL OF YOU WHAT SHOULD BE DONE! PLEASE FEEL FREE TO GIVE YOUR HONEST RESPONSE... This is regarding new, 3 months old, Mahindra Thar, that I bought from Sireesh Auto Pvt Ltd (Silk Board Branch) Bangalore. Vehicle Details: - Make - Mahindra & Mahindra - Model - Thar CRDE - ENGINE - BUE4D91311 - CHASIS - 2D64722 INVOICE NUM: INV15A000220 Since I have brought vehicle home, I have been facing issues. Have been to Sireesh Auto for atleast 4 times now in 3 months. Issues raised with them: Rattling sound from doors and bars - it seems while fixing the power windows, the doors were left bent. Front wheels were never taking full turn. On steering full trun (right or left), vehicle will not move ahead. - on reporting to Sireesh, the THAR specialist there said all 4 wheel drives have this problem. Basically they cant fix it. Problem continued...for the above two issues have gone to Sireesh atleast 3 times... last of it they kept the vehicle and decided to perform regular service saying it has travelled 3k plus. Did nothing about the issue reported but changed oils and gave it back charging INR 3, 900+ On Sunday 7th Sept, 2014 Vehicle started making huge noise the moment I press the accelerator peddle it feels that the wheel is getting obstructed. Normal drive was giving a sound as if you are driving on road reflectors that mark the lanes. And on taking turns or with reverse gear on it was making huge sound as if a huge iron rod is obstructing the wheels. Drove to Sireesh auto service station and reported the the issue on Monday 8th Sept, 2014. They kept the vehicle for inspection and on Tuesday 9th September informed me that there seems to be an issue with the Gear box, that they need to open and check. Noone would and similarly, I never expected to have issues with new vehicle that to from the most rugged vehicle on Indian roads, Mahindra Thar. Since I have bought it (31st May, 2014), have a bad experience, been running around the service station. Situation is getting worse. This has not only caused me a lot of stress but i have felt that the Brand Mahindra has cheated me by giving me a faulty vehicle. Have reported the issue directly to Mahindra by calling[protected] on 9th Sept, 2014. The executive had promised that someone from Mahndra will get in touch with me in 24 hours. No one has got in touch with me from Mahindra untill i sent an email to [protected]@mahindra.com and group.[protected]@mahindra.com. I also sent a copy of the email to AFS.[protected]@mahindra.com Finally had a meeting with Mr. Yuvraj, representative of Mahindra & Mahindra Bangalore office, to whom I explained everything. Current Situation: Team Mahindra accepts that there is a problem that they will fix and my problem is why a new vehicle has any problem at all. My expectation: I want this vehicle to be either replaced with new one or cancel the deal. Reason, the machine delivered to me is a faluty one and I have to live with it. Within 4k of driving it had major internal issues. Mahindra's response to this: We regret to inform you that we shall not be able to meet your expectation of vehicle replacement or refund of money. Please advise what should I do! Posted the same with photograph of the vehicle on Facebook. https://www.facebook.com/notes/rakesh-singh/faulty-mahindra-thar-to-be-replaced-or-not/[protected] Thanks and regards Rakesh Singh [protected]@gmail.com