[Resolved]  Mahindra And Mahindra — Harassment & Misbehaviour from Rudra Automart Private Limited

Address:

NH-2, Banki Danga, Beside Ghagar Buri Mandir, Asansol, West Bengal. Pin- 713340.

My XUV 500 was given to Rudra Automart Durgapur for repair from their they transferred the car to their Asansol workshop without my consent for repairing my car as they didn’t have sufficient aminities in their Durgapur workshop to repair my car. In Asansol workshop due their negligence the car got drowned in a flood that occurred on 28-29th September 2021. The car was in such a miserable condition and irreparable as bcoz the cost of repair was coming more than the insurance value therefore the car was processed under total loss from Rudra Automart Asansol. But from then till today I haven’t got any valuation documents or the money or any update from the Rudra Automart Asansol. Instead whenever I call up Mr. Arup Gorai (GM Sales) for update the just misbehaved with me and kept the phone and said “Do whatever you can do, but I can’t help you. You will get the money when everything is sorted.”. This is utter misbehaving from Rudra Automart Asansol’s side. After rigorous begging infront of them to provide with a spare car to carry on with my daily works, they gave me a XUV 500 (2018 make) with terrible conditions to both drive and ride from 27th December 2021 onwards to keep me quite. I requested several times to take back the given spare car as it is of no use to me as the car which was given is just for show piece and not in a condition to ride ( full of noises and scratches and alignment out and very poor mileage). In the meantime I had spent daily Rs.1000 as car fare to carry on my daily works before and after the spare car as the spare car is very very expensive (very low mileage) to use on road. The misbehaviour of Mr. Arup Gorai (GM Sales) is intolerable and the person is extremely misbehaving person and instead of helping me out, he directly denied of any help of any information to help me out of this situation. This misbehaviour and harassing nature of Mr. Arup Gorai (GM Sales) & Mr. Mahinder Singh (GM Services) maybe due to some intentional Malifide intentions currently unknow to me. I, therefore sincerely request you to help me out in this kind of situation and ask Rudra Automart Asansol to pay me the insurance money and the Damarage which I had to bear due to drowning of my car for their negligence by the Middle of the month of February 2022.