[Resolved]  Mahindra And Mahindra — Inappropriate behaviour by CCM

My car number MH03CS5072 Xuv 500
I purchased Xuv 500 on 5 March 2018 and car started to Rust I spotted rusting on the dicky and took it to the service centre and they agreed to do the job in December 2021, 2 days later the advisor from Mahindra calls up and informs that all ur 4 doors are rusting so we r repairing front 2 and replacing rear 2 and repainting dicky so I was in favour to replace all 4 but the CCM at that time promised me that repair it today if it gets rusted in future we’ll replace it after a month the dicky which was repainted again spotted rusting at same place so the CCM without any single question replaced it this is in the month of March 2022 but due to unavailiblity of Dicky and issue with paint booth the work was completed in month of July 2022 7 month late and now the repaired doors are rusting but the current CCM is refusing for the approval
And is very much arrogant and rude which is not acceptable

Randhawa service centre chunnabhatti
CCM Manik Bose
My contact number-[protected]
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Oct 31, 2022
Complaint marked as Resolved 
Mahindra And Mahindra customer support has been notified about the posted complaint.
Verified Support
Sep 29, 2022
Mahindra And Mahindra Customer Care's response
Hi Kushal, we have forwarded your details to our Area Customer Care Manager who will get back to you tomorrow (29th Sep) by 12 noon. Regards, WithYouHamesha
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Hi Kushal, we have forwarded your details to our Area Customer Care Manager who will get back to you tomorrow (29th Sep) by 12 noon. Regards, WithYouHamesha

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