Mahindra And Mahindra — Inefficient service and Repair causing Disastrous situation

I have given my XUV-300 white registration number DL7C R 8478 purchased November 2020 for accidental claim around 6 months back at Sri Durga Automobiles, Moti nagar firstly the car was repaired in a months time due to non availability of some parts.

After a few months problems started with my car coolant disappeared from the car and there was no sign of leakage. So i visited the service center Shiva Mahindra Site IV Sahibabad and told the problem to the service advisor he assured me that the problem would be taken care of but after proper checking and gauge testing they were not able to find any fault in the car and were not even able to identify why suddenly Coolant disappeared from the tank and they were also not able to find any leakage in the coolant bottle or at any other point. So they just topped up the coolant and the car was handed over to me without rectifying the problem. Now around 3-4 days back the same problem arised again Coolant disappeared and the car was getting heated like anything, i was not even able to drive it for 2-3 kms even after putting coolant in the car. So i called the service advisor for car pick up and they towed my car on 8th Nov. The car was getting heated so much if it would have catched fire who would have been responsible for the disaster. This is clearly a mistake at your company's service station as they were not able to identify the problem and without rectifying the problem handed over the car. Also whenever there is need of any part it is not available every time they have to call the part from Mumbai/Pune because of which I have to suffer for 4-5 days extra. This time also the coolant bottle is not available and they have ordered it and havent been received till today i.e. 11/11/2021.

Apart from this there has been mileage problem from the first day when i purchased the car is only giving 10-11 km per litre even on highways. Every time when i have gone for service of the car i have asked the service advisor to do something about this but i have been given fake assurances only.

Also the rear view camera has been not working and showing error since 6-7 months i have asked many times to get it replaced but due to non availability of the same that has not been changed and even after notifying it i havent received any communication regarding the same.

My personal experience with this car has been nothing less than a nightmare. After paying such a high price for the car the expectations were high but i have been hugely disappointed. So i am asking you to keep the car with you only and refund my money.

I have mailed this to [protected]@mahindra.com on 8th Nov and havent received any reply from your side.